What is this survey about?

We would like to know about your experience of our services. Your experience will tell us if the service offered is of high quality. The information you provide will help us to make improvements or changes where they are needed. This survey is voluntary; you do not have to complete it if you do not wish to do so. It is completely anonymous and complies with the Data Protection Act.

PLEASE DO NOT PUT YOUR NAME ANYWHERE ON THE SURVEY.

Who should complete the questionnaire?

The questions should be answered by people who have used one of our Out of Hours Services.
- Urgent Care Centre at St Marks Hospital, Maidenhead
- Primary Care Centre at St Marks Hospital, Maidenhead
- Primary Care Centre at Brants Bridge Healthspace, Bracknell
- Primary Care Centre at Herschel Medical Centre, Slough
- Primary Care Centre at King Edward VII Hospital, Windsor
- Primary Care Centre at Teddington Memorial Hospital
- Doctors Home Visiting Service
- Doctors advice over the telephone

Who is carrying out the survey?

East Berkshire Primary Care Out of Hours Services, who work closely with the NHS to provide a wide range of services to the population living and working in East Berkshire and the London Borough of Richmond.

Completing the questionnaire

For each question, please tick the appropriate response.

If you have any queries about this survey, or would like more information about our services, please send us an e-mail at: ebpcoohs@nhs.net

If you would like to make a formal complaint please put it in writing to ebpc.complaints@nhs.net or address it to:
East Berkshire Primary Care Out of Hours Services
Patient Care Manager
Abbey House
Grenville Place
Bracknell
RG12 1BP

* 1. Which of our services did you use?

T