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MVAC Energy Assistance Survey 2026
1.
How do you rate the services you received from the Energy Assistance Program?
Poor
Fair
Good
Excellent
Poor
Fair
Good
Excellent
2.
Was the staff friendly, informed and helpful in responding to your needs?
Not Helpful
Somewhat Helpful
Very Helpful
N/A Not applicable
Not Helpful
Somewhat Helpful
Very Helpful
N/A Not applicable
3.
Were the Minnesota Valley Action Council offices easily accessible to you?
Not Accessible
Somewhat Accessible
Very Accessible
N/A Not applicable
Not Accessible
Somewhat Accessible
Very Accessible
N/A Not applicable
4.
Were you offered materials regarding other local resources and energy conservation through the Energy Assistance program or staff?
Yes
No
5.
My Energy Assistance application was processed in a timely manner.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
6.
Did you understand the Energy Assistance application and what you needed to submit with it?
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
7.
How did you hear about Energy Assistance?
Print Advertisement
Digital Advertisement
Friends or Family
Caseworker or Other agency
Utility Company
Social Media (Facebook, Twitter, etc.)
Other (please specify)
8.
Do you have any comments or suggestions regarding the Energy Assistance Program? If you would like us to contact you regarding this survey please provide your name and phone number.
We want to hear your story!
9.
Has the Energy Assistance Program helped your household with high winter heating bills, heating emergencies or furnace repairs? If you would like to share your story about how the Energy Assistance Program has helped your family please tell us your story below.
10.
Please sign, date and include your phone number if you are sharing your story.
Signature:
Date:
Phone Number:
