28 FSS Customer Survey - Outdoor Recreation Thank you for participating in our 2026 FSS Customer Survey! Your feedback will help FSS better serve you and team Ellsworth. Click the link at the end of this survey to enter to win one of our grand prizes! Contact information will be submitted in a separate form - all survey answers will be 100% anonymous. Demographic Information Question Title * 1. What is your affiliation with Ellsworth AFB? (Required.) Active Duty - Enlisted Active Duty - Officer Spouse or Family Member Civilian Employee Retiree Guard/Reserve Member Contractor Other (please specify) Question Title * 2. Age Group: (Required.) Under 18 18-24 25-34 35-44 45-54 55-64 65+ Question Title * 3. Do you have children in your household? (Required.) No Yes Question Title * 4. If you answered yes, what age group(s) best describe the kids in your household? Babies/Young Children (under age 5) Elementary School Age (5 - 10) Middle School Age (11 - 14) High School Age (15 - 18) Ellsworth Outdoor Recreation Question Title * 5. Overall, how would you rate Ellsworth Outdoor Recreation? (Required.) Question Title * 6. What services have you used (or intend to use) at Outdoor Rec? (Check all that apply) (Required.) Equipment Rentals Information, Tickets, and Travel (ITT) - discounted tickets Trips/Classes Other (please specify) Question Title * 7. When you're deciding whether or not to visit Outdoor Rec, which of these is most important to you? (Please rank from 1 - most important to 8 - least important) (Required.) Question Title * 8. How satisfied are you with the following at Outdoor Rec? (Required.) Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Variety/types of equipment available for rent Variety/types of equipment available for rent Very Dissatisfied Variety/types of equipment available for rent Dissatisfied Variety/types of equipment available for rent Neutral Variety/types of equipment available for rent Satisfied Variety/types of equipment available for rent Very Satisfied Cost of equipment rentals Cost of equipment rentals Very Dissatisfied Cost of equipment rentals Dissatisfied Cost of equipment rentals Neutral Cost of equipment rentals Satisfied Cost of equipment rentals Very Satisfied Quality of rental equipment Quality of rental equipment Very Dissatisfied Quality of rental equipment Dissatisfied Quality of rental equipment Neutral Quality of rental equipment Satisfied Quality of rental equipment Very Satisfied Cost of trips/classes Cost of trips/classes Very Dissatisfied Cost of trips/classes Dissatisfied Cost of trips/classes Neutral Cost of trips/classes Satisfied Cost of trips/classes Very Satisfied Location of trip/activities provided Location of trip/activities provided Very Dissatisfied Location of trip/activities provided Dissatisfied Location of trip/activities provided Neutral Location of trip/activities provided Satisfied Location of trip/activities provided Very Satisfied Cleanliness/Facility Appearance Cleanliness/Facility Appearance Very Dissatisfied Cleanliness/Facility Appearance Dissatisfied Cleanliness/Facility Appearance Neutral Cleanliness/Facility Appearance Satisfied Cleanliness/Facility Appearance Very Satisfied Operating Hours Operating Hours Very Dissatisfied Operating Hours Dissatisfied Operating Hours Neutral Operating Hours Satisfied Operating Hours Very Satisfied Question Title * 9. When deciding whether or not to sign up for a trip with Outdoor Rec, what factors are most likely to stop you from signing up? (please select all that apply) High cost Not interested in the class/activity being offered Need transportation Date/time of trip I'd prefer to visit this location or do this activity on my own Other (please specify) Question Title * 10. What kind of activities would you be interested in attending a class or trip to do? (Select all that apply) Watercraft - Kayaking, paddleboarding, etc. Hunting or Fishing Winter sports - Snowboarding, Skiing, etc. Hiking Camping Bike Riding Rock Climbing Other (please specify) Question Title * 11. How do you get your information on Outdoor Rec services and events? (Select all that apply) (Required.) I follow the FSS Facebook page I follow the Outdoor Rec Facebook page Posts shared to Facebook groups I'm in (Ellsworth Families) I follow the FSS Instagram page I'm in the FSS Discord Server EllsworthFSS.com Email/Newsletter Posters, flyers, and other ads on base Word of mouth Ellsworth Happenings App Other (please specify) Question Title * 12. Where would you prefer to get your information on FSS services and events? What areas should we focus on to reach you better? (Select all that apply) (Required.) Posts on the FSS Facebook Page Posts on the Outdoor Rec Facebook page Videos on Facebook/Instagram Reels Discord Threads/X EllsworthFSS.com The Ellsworth Happenings App Posters, flyers and other ads on base Email (government email) Email (personal) Information shared through my squadron leadership/briefs at CC calls Physical flyers in my mailbox Text messages Other (please specify) Question Title * 13. What's something you think we do well at Outdoor Rec? Question Title * 14. What's something you think we could improve on, or a service you wish we offered at Outdoor Rec? Question Title * 15. Got any other comments for us? Thank you for taking the Outdoor Recreation customer survey! Click "done" below and you'll see a link to a separate form to enter to win one of our grand prizes - the contact information you enter will not be tied to your customer survey answers in any way. You can get another drawing entry for every survey you take - visit EllsworthFSS.com to find the full list and have the best chance to win!28th Force Support Squadron Marketing Officemarketing1@us.af.mil • EllsworthFSS.com Done
