28 FSS Customer Survey - Auto Hobby Thank you for participating in our 2026 FSS Customer Survey! Your feedback will help FSS better serve you and team Ellsworth. Click the link at the end of this survey to enter to win one of our grand prizes! Contact information will be submitted in a separate form - all survey answers will be 100% anonymous. Demographic Information Question Title * 1. What is your affiliation with Ellsworth AFB? (Required.) Active Duty - Enlisted Active Duty - Officer Spouse or Family Member Civilian Employee Retiree Guard/Reserve Member Contractor Other (please specify) Question Title * 2. Age Group: (Required.) Under 18 18-24 25-34 35-44 45-54 55-64 65+ Question Title * 3. Do you have children in your household? (Required.) No Yes Question Title * 4. If you answered yes, what age group(s) best describe the kids in your household? Babies/Young Children (under age 5) Elementary School Age (5 - 10) Middle School Age (11 - 14) High School Age (15 - 18) Ellsworth Auto Hobby Question Title * 5. Overall, how would you rate Ellsworth Auto Hobby? (Required.) Question Title * 6. What services have you used (or intend to use) at Auto Hobby? (Check all that apply) (Required.) Stall rental / DIY vehicle repair Oil change - drop off Tire services - drop off Ordering tires/tire install - DIY Car Sale Lot Other (please specify) Question Title * 7. When you're deciding whether or not to take your car to Auto Hobby, which of these is most important to you? (Please rank from 1 - most important to 8 - least important) (Required.) Question Title * 8. How satisfied are you with the following at Auto Hobby? (Required.) Very Dissatisfied Dissatisfied Neutral/Don't Know Satisfied Very Satisfied Variety of tools/Services Available Variety of tools/Services Available Very Dissatisfied Variety of tools/Services Available Dissatisfied Variety of tools/Services Available Neutral/Don't Know Variety of tools/Services Available Satisfied Variety of tools/Services Available Very Satisfied Pricing Pricing Very Dissatisfied Pricing Dissatisfied Pricing Neutral/Don't Know Pricing Satisfied Pricing Very Satisfied Quality of Service Quality of Service Very Dissatisfied Quality of Service Dissatisfied Quality of Service Neutral/Don't Know Quality of Service Satisfied Quality of Service Very Satisfied Customer Service Customer Service Very Dissatisfied Customer Service Dissatisfied Customer Service Neutral/Don't Know Customer Service Satisfied Customer Service Very Satisfied Cleanliness/Facility Appearance Cleanliness/Facility Appearance Very Dissatisfied Cleanliness/Facility Appearance Dissatisfied Cleanliness/Facility Appearance Neutral/Don't Know Cleanliness/Facility Appearance Satisfied Cleanliness/Facility Appearance Very Satisfied Operating Hours Operating Hours Very Dissatisfied Operating Hours Dissatisfied Operating Hours Neutral/Don't Know Operating Hours Satisfied Operating Hours Very Satisfied Question Title * 9. How do you get your information on Auto Hobby services and events? (Select all that apply) (Required.) I follow the FSS Facebook page I follow the Auto Hobby Facebook page Posts shared to Facebook groups I'm in (Ellsworth Families) I follow the FSS Instagram page I'm in the FSS Discord Server EllsworthFSS.com Email/Newsletter Posters, flyers, and other ads on base Word of mouth Ellsworth Happenings App Other (please specify) Question Title * 10. Where would you prefer to get your information on FSS services and events? What areas should we focus on to reach you better? (Select all that apply) (Required.) Posts on the FSS Facebook Page Posts on the Auto Hobby Facebook page Videos on Facebook/Instagram Reels Discord Threads/X EllsworthFSS.com The Ellsworth Happenings App Posters, flyers and other ads on base Email (government email) Email (personal) Information shared through my squadron leadership/briefs at CC calls Physical flyers in my mailbox Text messages Other (please specify) Question Title * 11. What's something you think we do well at Auto Hobby? Question Title * 12. What's something you think we could improve on, or a service you wish we offered at Auto Hobby? Question Title * 13. Got any other comments for us? Thank you for taking the Auto Hobby customer survey! Click "done" below and you'll see a link to a separate form to enter to win one of our grand prizes - the contact information you enter will not be tied to your customer survey answers in any way. You can get another drawing entry for every survey you take - visit EllsworthFSS.com to find the full list and have the best chance to win!28th Force Support Squadron Marketing Officemarketing1@us.af.mil • EllsworthFSS.com Done
