28 FSS Customer Survey - Arts & Crafts Thank you for participating in our 2026 FSS Customer Survey! Your feedback will help FSS better serve you and team Ellsworth. Click the link at the end of this survey to enter to win one of our grand prizes! Contact information will be submitted in a separate form - all survey answers will be 100% anonymous. Demographic Information Question Title * 1. What is your affiliation with Ellsworth AFB? (Required.) Active Duty - Enlisted Active Duty - Officer Spouse or Family Member Civilian Employee Retiree Guard/Reserve Member Contractor Other (please specify) Question Title * 2. Age Group: (Required.) Under 18 18-24 25-34 35-44 45-54 55-64 65+ Question Title * 3. Do you have children in your household? (Required.) No Yes Question Title * 4. If you answered yes, what age group(s) best describe the kids in your household? Babies/Young Children (under age 5) Elementary School Age (5 - 10) Middle School Age (11 - 14) High School Age (15 - 18) Ellsworth Arts & Crafts Question Title * 5. Overall, how would you rate Ellsworth Arts & Crafts? (Required.) Question Title * 6. What services have you used (or intend to use) at Arts & Crafts? (Check all that apply) (Required.) Custom Framing Custom Engraving Events or Classes (Adults) Homeschool Art Class Reservations - Private Classes Open Studio 3D Printing Custom Awards Custom Shadowboxes Other (please specify) Question Title * 7. When you're deciding whether or not to visit Arts & Crafts, which of these is most important to you? (Please rank from 1 - most important to 8 - least important) (Required.) Question Title * 8. How satisfied are you with the following at Arts & Crafts? (Required.) Very Dissatisfied Dissatisfied Neutral/Don't Know Satisfied Very Satisfied Variety of Items/Services Available Variety of Items/Services Available Very Dissatisfied Variety of Items/Services Available Dissatisfied Variety of Items/Services Available Neutral/Don't Know Variety of Items/Services Available Satisfied Variety of Items/Services Available Very Satisfied Pricing Pricing Very Dissatisfied Pricing Dissatisfied Pricing Neutral/Don't Know Pricing Satisfied Pricing Very Satisfied Timeliness of Service Timeliness of Service Very Dissatisfied Timeliness of Service Dissatisfied Timeliness of Service Neutral/Don't Know Timeliness of Service Satisfied Timeliness of Service Very Satisfied Quality of Products Quality of Products Very Dissatisfied Quality of Products Dissatisfied Quality of Products Neutral/Don't Know Quality of Products Satisfied Quality of Products Very Satisfied Customer Service Customer Service Very Dissatisfied Customer Service Dissatisfied Customer Service Neutral/Don't Know Customer Service Satisfied Customer Service Very Satisfied Cleanliness/Facility Appearance Cleanliness/Facility Appearance Very Dissatisfied Cleanliness/Facility Appearance Dissatisfied Cleanliness/Facility Appearance Neutral/Don't Know Cleanliness/Facility Appearance Satisfied Cleanliness/Facility Appearance Very Satisfied Events/Classes Events/Classes Very Dissatisfied Events/Classes Dissatisfied Events/Classes Neutral/Don't Know Events/Classes Satisfied Events/Classes Very Satisfied Operating Hours Operating Hours Very Dissatisfied Operating Hours Dissatisfied Operating Hours Neutral/Don't Know Operating Hours Satisfied Operating Hours Very Satisfied Question Title * 9. How do you get your information on Arts & Crafts services and events? (Select all that apply) (Required.) I follow the FSS Facebook page I follow the Arts & Crafts Facebook page Posts shared to Facebook groups I'm in (Ellsworth Families) I follow the FSS Instagram page I'm in the FSS Discord Server EllsworthFSS.com Email/Newsletter Posters, flyers, and other ads on base Word of mouth Ellsworth Happenings App Other (please specify) Question Title * 10. Where would you prefer to get your information on FSS services and events? What areas should we focus on to reach you better? (Select all that apply) (Required.) Posts on the FSS Facebook Page Posts on the Arts & Crafts Facebook page Videos on Facebook/Instagram Reels Discord Threads/X EllsworthFSS.com The Ellsworth Happenings App Posters, flyers and other ads on base Email (government email) Email (personal) Information shared through my squadron leadership/briefs at CC calls Physical flyers in my mailbox Text messages Other (please specify) Question Title * 11. What's something you think we do well at Arts & Crafts? Question Title * 12. What's something you think we could improve on, or a service you wish we offered at Arts & Crafts? Question Title * 13. Got any other comments for us? Thank you for taking the Arts & Crafts customer survey! Click "done" below and you'll see a link to a separate form to enter to win one of our grand prizes - the contact information you enter will not be tied to your customer survey answers in any way. You can get another drawing entry for every survey you take - visit EllsworthFSS.com to find the full list and have the best chance to win!28th Force Support Squadron Marketing Officemarketing1@us.af.mil • EllsworthFSS.com Done
