Client Satisfaction Survey - Information & Assistance

Dear valuable client,
You've contacted DuPage County Senior Services for information and assistance. It is important for you to receive satisfactory services from our program; your feedback can help us to improve the way we serve you. Please take a moment to answer the questions below. Your responses are completely confidential and valuable towards the improvement of our program.

How long was your wait to be connected to our Information and Assistance staff?

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* 1. How long was your wait to be connected to our Information and Assistance staff?

Who was your call supposed to help?

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* 2. Who was your call supposed to help?

Select ALL the reasons for your call.

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* 3. Select ALL the reasons for your call.

The staff member who received your call was courteous while listening carefully to your concern.

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* 4. The staff member who received your call was courteous while listening carefully to your concern.

You understood the staff member's answers to your questions.

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* 5. You understood the staff member's answers to your questions.

Overall, I received the information and materials I requested.

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* 6. Overall, I received the information and materials I requested.

The information by mail and or email was received timely.

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* 7. The information by mail and or email was received timely.

The information and materials I received was useful.

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* 8. The information and materials I received was useful.

I received a call back when additional assistance was needed.

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* 9. I received a call back when additional assistance was needed.

Have you ever Called DuPage County Services before?

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* 10. Have you ever Called DuPage County Services before?

Have you ever had trouble reaching DuPage County Information and Assistance?

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* 11. Have you ever had trouble reaching DuPage County Information and Assistance?

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