Skip to content
08/31 Managing Escalation Training
1.
What is your biggest takeaway from today's session?
Identifying when client dissatisfaction becomes a complaint
Improving project control and communication
Escalating risks earlier
Other (please specify)
2.
What is one behavior you personally commit to improving after this training?
Asking for help earlier & Escalating risks sooner
Setting clearer target dates
Communicating updates more consistently
Other (please specify)
3.
After this session, how confident are you in recognizing when to log a complaint versus when to manage an issue as BAU?
Extremely confident
Very confident
Somewhat confident
Not so confident
Not at all confident
4.
Suggestions on any similar training to prevent or proactively manage an escalation?