Section 1: Customer Service

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* 1. Where did you hear about the Families Information Service?

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* 2. How did you access the Families Information Service (Please select all that apply)

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* 3. For what reason did you contact the Families Information Service? (Please select all that apply)

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* 4. Was your enquiry dealt with courteously?

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* 5. Do you feel the advisor understood your enquiry?

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* 6. Was the information provided relevant?

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* 7. If the advisor had to call you back with further information, did they call you back?

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* 8. Did they return your call within the agreed timescales?

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* 9. Were you made aware of the FIS website?

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* 10. Have you visited the website www.doncasterchildrenandfamilies.info ?

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