Dixon Energy Customer Satisfaction Survey

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You have chosen to trust us with you home comfort and we take that responsibility seriously. That's why we would like to know if you are pleased with our service and what we could do to improve. We also want to understand your needs better so we can help you save money and stay comfortable at home.

Please complete the survey by Nov. 30. To thank you, we'll enter you in a drawing to win $500 worth of heating oil. But most important, we will take all of your comments to heart and try to improve.

<span style="color: #ff0000;"><strong>You have chosen to trust us </strong></span><span color="#000000" style="color: #000000;">with you home comfort and we take that responsibility seriously. That's why we would like to know if you are pleased with our service and what we could do to improve. We also want to understand your needs better so we can help you save money and stay comfortable at home.<br><br>Please complete the survey by <strong>Nov. 30. </strong><span style="color: #000000;">To thank you, we'll enter you in a drawing to <strong>win $500 worth of heating oil.</strong> But most important, we will take all of your comments to heart and try to improve.</span></span>

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* 1. How long have you been a customer of Dixon Energy?

less than 2 yrs.

more than 2 yrs.

more than 5 yrs

more than 10 yrs

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* 2. Please rate the following:

	excellent	good	fair	poor	N/A
how we handle your phone calls	how we handle your phone calls excellent	how we handle your phone calls good	how we handle your phone calls fair	how we handle your phone calls poor	how we handle your phone calls N/A
how our technicians respond to your service needs	how our technicians respond to your service needs excellent	how our technicians respond to your service needs good	how our technicians respond to your service needs fair	how our technicians respond to your service needs poor	how our technicians respond to your service needs N/A
how our drivers make your deliveries	how our drivers make your deliveries excellent	how our drivers make your deliveries good	how our drivers make your deliveries fair	how our drivers make your deliveries poor	how our drivers make your deliveries N/A
the ease of doing business with us	the ease of doing business with us excellent	the ease of doing business with us good	the ease of doing business with us fair	the ease of doing business with us poor	the ease of doing business with us N/A

Comments:

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* 3. How likely are you to recommend us to a friend, colleague or family member?

not likely
0

nuetral
5

very likely
10

If you answered 8 or lower, please tell us why:

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* 4. To help us understand your home comfort needs, please complete the following items. (if you are unsure, use your best guess.)

	less than 10 yrs old	more than 10 yrs old	more than 20 years old	N/A
My heating system is:	My heating system is: less than 10 yrs old	My heating system is: more than 10 yrs old	My heating system is: more than 20 years old	My heating system is: N/A
My central air conditioner is:	My central air conditioner is: less than 10 yrs old	My central air conditioner is: more than 10 yrs old	My central air conditioner is: more than 20 years old	My central air conditioner is: N/A
My oil tank is:	My oil tank is: less than 10 yrs old	My oil tank is: more than 10 yrs old	My oil tank is: more than 20 years old	My oil tank is: N/A

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* 5. My water heater is fueled by:

oil

electricity

natural gas

propane

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* 6. I would like you to follow up with me about:

replacing/upgrading my heating system

installing an indirect-fired water heater

installing a oil tank

installing a propane tank monitor

adding propane equipment

air conditioning options

big rebates on heating and cooling equipment

signing up for paperless billing

a service plan for my heating system

convenient autopay through credit card or direct debit

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* 7. I would like to be contacted:

right away

within a month

within three months

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* 8. Please tell give us your contact information:

Name

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Email (required for notification):

home phone/cell phone:

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* 9. Please provide any additional comments below:

Survey respondents will be entered into a random drawing for $500 worth of heating oil!
Contest winners will be notified by email.

No purchase necessary. A purchase will not improve your chance of winning. Entry must be completed by 11/30/20. Winners will be selected at random on or about 12/7/20 by Dixon Energy. Dixon Energy’s decisions on all aspects of the contest are final. Entrants agree to be bound by contest rules. Winners will be notified by email and may be required to sign a Prize and Publicity Release within 10 days of receipt unless prohibited by law. Failure to comply when requested may result in disqualification and the selection of an alternative winner. No responsibility is assumed for lost or late entries. Entries void if incomplete or if they contain errors. All submissions become the property of Dixon Energy. Employees of Dixon Energy, their affiliates, subsidiaries, agencies and suppliers, and their immediate families, are not eligible. Must be at least 18 years old to participate. The following prize will be awarded to two winners: One (1) Grand Prize: $500 worth of heating oil. Odds depend upon number of entries received. Acceptance of prize implies consent to use name and photograph in promotional material without compensation. Any taxes and other expenses are the responsibility of winners. Allow 4–6 weeks after selection of winners for receipt of prize. Void where prohibited by law. All federal, state and local regulations apply. The names of the grand prize winners will be published in a future issue of this newsletter.