Development Services Division Customer Service Please tell us how McKinney's Development Services Division is doing and how we can do better... Question Title * 1. Who are you? Development Application Contact Person (ex.: Engineer / Architect / Planner / Contractor / Surveyor / etc.) City of McKinney Resident City of McKinney Business Owner City of McKinney Property Owner I'm interested in investing in McKinney Other (please specify) Question Title * 2. What prompted your interaction with the Development Services Division? Question Title * 3. What went smoothly during your interaction with us and/or where did we hit a homerun? Question Title * 4. What was the name of the employee(s) with whom you dealt? Question Title * 5. If you called or emailed an Development Services Division employee, did you get a call and/or email back from them within one business day? Yes No Not Applicable Question Title * 6. The employee(s) I worked with completely addressed my needs in a reasonable amount of time. Strongly Agree Agree Disagree Strongly Disagree Need to tell us more? Please do so here. Question Title * 7. The employee(s) I worked with displayed a positive attitude and wanted to help me. Strongly Agree Agree Disagree Strongly Disagree Need to tell us more? Please do so here. Question Title * 8. The employee(s) I worked with was courteous, knowledgeable and professional. Strongly Agree Agree Disagree Strongly Disagree Need to tell us more? Please do so here. Question Title * 9. The employee(s) I worked with provided accurate, thorough and clear information. Strongly Agree Agree Disagree Strongly Disagree Need to tell us more? Please do so here. Question Title * 10. Resources were readily available to address my needs. Strongly Agree Agree Disagree Strongly Disagree Need to tell us more? Please do so here. Question Title * 11. Resources on the website were useful and user-friendly. Strongly Agree Agree Disagree Strongly Disagree Need to tell us more? Please do so here. Question Title * 12. Resources on the website were easy to find and the website was easy to navigate. Strongly Agree Agree Disagree Strongly Disagree Need to tell us more? Please do so here. Question Title * 13. How could we have made your experience better and more productive? Question Title * 14. If you would like to discuss your experience with us further, please provide us with your name, email address and telephone number below. Done