Yavapai County Development Services Customer Satisfaction Survey Template

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* 1. My last visit or interaction with Development Services was in

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* 2. What Unit(s) were you working with today? (Check all that apply)

Building Inspection

Plan Review

Permtting

Addressing

Environmental

Planning

Land Use

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* 3. When was the last time you visited the Development Services department?

Past week

Past month

Past 2-3 months

Past 4-6 months

More than 6 months ago

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* 4. How much time did you spend waiting for Development Services staff?

1-2 minutes

3-10

10-20

20-30

More than 30 minutes

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* 5. Overall, how satisfied or dissatisfied are you with your recent experience with Development Services

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

If you were dissatisfied, please provide additional details.

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* 6. How would you rate the value of the services of Development Services?

Excellent

Above average

Average

Below average

Poor

If you feel the services were of little value, please provide additional feedback.

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* 7. How would you rate the value of the information from Development Services?

Excellent

Above average

Average

Below average

Poor

If you feel the information you received was of little value, please provide additional feedback.

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* 8. How well did Development Services staff meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

If staff did not meet your needs well, please provide additional feedback.

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* 9. How would you rate the quality of the professionalism of Development Services staff?

Very Professional

Professional

Neither

Unprofessional

Very Unprofessional

If you feel a staff member was either VERY Professional or VERY Unprofessional, please provide additional feedback.

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* 10. How would you rate the quality of the knowledge of Development Services staff?

Very Knowledgeable

Knowledgeable

Neither

Not Knowledgeable

Not Very Knowledgeable

If you feel a staff member was either VERY Knowledgeable or NOT VERY Knowledgeable, please provide additional feedback.

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* 11. How would you rate the response time from Development Services staff on your permit?

Excellent

Good

Poor

Very Poor

If you felt that the response time was Poor or Very Poor, please provide additional feedback.

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* 12. Have you ever attended one of our Lunch and Learn Sessions?

Yes

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* 13. Are there any educational topics, or training opportunities, that you would like Development Services to offer?

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* 14. Do you have any other comments, questions, or concerns?

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* 15. Would you like Development Services Management to contact you?

Yes

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* 16. Please provide your contact information for any follow up questions

Name

Company

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Country

Email Address

Phone Number

Yavapai County Development Services Customer Satisfaction Survey Template

Question Title

* 1. My last visit or interaction with Development Services was in

Question Title

* 2. What Unit(s) were you working with today? (Check all that apply)

Question Title

* 3. When was the last time you visited the Development Services department?

Question Title

* 4. How much time did you spend waiting for Development Services staff?

Question Title

* 5. Overall, how satisfied or dissatisfied are you with your recent experience with Development Services

Question Title

* 6. How would you rate the value of the services of Development Services?

Question Title

* 7. How would you rate the value of the information from Development Services?

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* 8. How well did Development Services staff meet your needs?

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* 9. How would you rate the quality of the professionalism of Development Services staff?

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* 10. How would you rate the quality of the knowledge of Development Services staff?

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* 11. How would you rate the response time from Development Services staff on your permit?

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* 12. Have you ever attended one of our Lunch and Learn Sessions?

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* 13. Are there any educational topics, or training opportunities, that you would like Development Services to offer?

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* 14. Do you have any other comments, questions, or concerns?

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* 15. Would you like Development Services Management to contact you?

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* 16. Please provide your contact information for any follow up questions

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* 17. Permit Number

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* 18. I am a