1. Consent Form

20% of survey complete.

* 1. Transit Customer Survey

Delta Area Transit Authority and the Michigan Department of Transportation (MDOT) have contracted with Michigan State University (MSU) to assess customer satisfaction and trip purpose of transit riders. This survey was developed for the purpose of research that will help improve transit here and across the state. Your information will be used in reporting efforts towards high quality transportation services. Your responses will be treated as confidential and information will be evaluated in combination with other questionnaires received.

Participation in this research is voluntary and you have the right to refuse to participate in the survey, change your mind, or withdraw at any time.

Dr. Z. Kotval-K, assistant professor at MSU, is available to answer any questions you may have and can be reached at kotvalze@msu.edu or (517) 353-5460.

You indicate your voluntary agreement to participate by completing and submitting this survey. This survey should take around 5-10 min to complete.

Thank you for your participation.

School of Planning, Design & Construction
101 Human Ecology
Michigan State University
East Lansing, MI 48823

This survey should take around 5-10 minutes to complete.