Exit

Question Title

* 1. Please fill out your name and contact information

Please locate your library using the dropdown boxes below. Libraries are separated by type and are in alphabetical order.

Question Title

* 2. Library Name - Academic members

Question Title

* 3. Library Name - Public A-L

Question Title

* 4. Library Name - Public M-Z

Question Title

* 5. Library Name - School A-D (and numeric)

Question Title

* 6. Library Name - School E-L

Question Title

* 7. Library Name - School M-R

Question Title

* 8. Library Name - School S-Z

Question Title

* 9. Library Name - Special

Question Title

* 10. Library Name - Not Listed (Double-Check Lists Above)

Question Title

* 11. To which network do you belong?

Question Title

* 12. Please select which days your library is open for patron use. 

For Networks (or institutions not open to the public/patron use) please check your normal business operating days. 

Check all that apply.

Question Title

* 13. Please select which days your library receives delivery.

Check all that apply.

Question Title

* 14. Please indicate the number of bins/totes that were delivered to your library for each day. Please enter only numbers.

If you do not receive delivery on a particular day, please enter '0' (zero).

Question Title

* 15. Please indicate the number of bins/totes that were put into delivery from your library for each day. Please enter only numbers.

If you do not receive delivery on a particular day, please enter '0' (zero).

Question Title

* 16. Please indicate the total number of items that were put into delivery from your library for each day.

Item definitions:
- Each book, photocopy, piece of correspondence, audiovisual item, flyer is one item (note: 3 books rubber-banded together in a bundle are counted as 3 items)
- Multiple items sent as a deposit in a large carton, bin or bag should be counted individually
- A package of small items (envelope containing bookmarks, flyers, etc.) is one item

 Please enter only numbers.

If you do not receive delivery on a particular day, please enter '0' (zero).

Question Title

* 17. Please indicate the total number of items that were delivered in error to your library.

If you do not receive delivery on a particular day or you received no errors, please enter '0' (zero).

Question Title

* 18. Please indicate the total number of bins that were delivered in error to your library.

If you do not receive delivery on a particular day or you received no errors, please enter '0' (zero).

Question Title

* 19. Please rate your overall satisfaction with the delivery service.

  Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Customer Service from MLS staff
Customer Service from Optima staff (MLS' delivery contractor)
Your driver's performance
On time service
Sorting accuracy
Turn-around time
Communications regarding delivery service
Overall rating

Question Title

* 20. What is the most important factor that influenced your overall rating?

Question Title

* 21. How does service this year compare to last year?

Question Title

* 22. Additional comments are welcome. We appreciate your comments and we encourage you to contact us directly with any concerns or issues.

Question Title

* 23. Would you like someone to follow up with you about your comments?

T