Assessing the extent and complexity of computer and network problems
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Ensuring timely and appropriate escalation actions for unresolved problems
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Installing, repairing, upgrading, and testing computer and network hardware and software
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Researching and recommending hardware and software products appropriate to customer business requirements
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Developing solutions and plans to specific customer problems
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Following up with clients to ensure that their needs were met
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Detailed documenting of work performed
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Establishing clear and regular follow up communication with clients and project stakeholders
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Helping and teaching others
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Being decisive in challenging situations
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Thriving in culture of empowerment and accountability
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Putting client's and team's needs first
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Reacting with an appropriate sense of urgency
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Welcoming variety and change with flexibility and an open mind
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