As required under the provincial Long Term Care Homes Act, 2007 (LTCHA) each southern municipality within Ontario is required to operate a Long Term Care Home and provide the services of a qualified onsite Administrator.  The City of London meets this provincial requirement through the delivery of services at Dearness Home, a 243 bed long term care facility. 

In 2013, the City of London contracted Extendicare Assist to provide an Administrator and Management Consulting Services for both the Long Term Care services and the Day program services at the Dearness Home. Prior to this contract, Administrator services had been provided by a City staff member.  The contract with Extendicare terminates in October 2018.

Earlier this year (2017), a review of the leadership model at the Dearness Home was initiated by the City.  The purpose of this review is to consider current services and explore leadership model options that could improve resident and compliance outcomes while reducing risks and costs to the corporation.

To better understand the current and desired leadership model for the Dearness Home, the City of London held focus groups during July and August of 2017.  The focus groups consisted of Dearness Home staff, residents family members and volunteers with more than 70 people participating in total.  Using the feedback and information from the focus group discussions, a survey has been developed to provide an opportunity for further stakeholder input and feedback.

The City is interested in receiving all information from its stakeholders and would encourage completion of this survey.  If you have any questions or concerns about this information, please do not hesitate to contact Jason Westbrook at jwestbrook@london.ca or at (519) 661-2489, ext.5733.

Thank you for your assistance.

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* 1. Please select the option that best describes your role at Dearness Home.

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* 2. Prior to this survey and/or the review being conducted by the City, were you aware that Administrator and Management Consulting Services were being provided at Dearness Home by an outside firm (Exendicare Assist Inc.)?

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* 3. Overall, how satisfied are you with the Administrator and Management Consulting Services support and leadership being provided at Dearness Home over the last 4 years?

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* 4. Please rate the statements below (in 1 to 10 order) that most influenced your satisfaction with the contracted Administrator and Consulting Services support and leadership over the last 4 years. (1 represents the top reason and 10 the least)

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* 5. In your opinion and/or experience, please select any advantages of using a contracted Administrator and Management Consulting Services at Dearness Home.

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* 6. In your opinion and/or experience, please select any disadvantages of using a contracted Administrator and Management Consulting Services at Dearness Home.

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* 7. Please rate the priorities leadership should consider in the next two years. Rate 1 to 8 in order (1 represents the top priority and 8 the last).

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* 8. Please rate your top Dearness Home concerns over the next 3 years. Rate in 1 to 8 order. (1 represents the top concern and 8 is the least)

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* 9. Please rate the statements below that most impact resident care at Dearness Home. Rate in 1 to 7 order. (1 represents the most important and 7 the least)

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