Future in Focus 2020 Legal Technology Survey

1. Help us understand your firm better.

Question Title

* 1. How long have you been a customer of AbacusNext?

This is my first purchase

Less than six months

Six months to a year

1 - 2 years

3 or more years

I haven't made a purchase yet

Question Title

* 2. Which types of legal cases does your firm handle? (choose all that apply)

Litigation

Estate Planning

Personal Injury

Family Law

Real Estate

Immigration

Corporate

Criminal Defense

Bankruptcy

Employment Law

Insurance Defense

General Practice

Other (please specify)

Question Title

* 3. In what state is your firm located?

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* 4. How many people work at your firm?

2 to 9

10 to 29

30 to 49

50 to 99

100 to 499

500+

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* 5. What practice management features do you rely on to run your firm?

Legal Calendaring

Time Tracking/Billing

Document Management

Email Management

Document Automation

Contact Management

Case File Management

Accounting

Reporting/Dashboard

eDiscovery

Other (please specify)

Question Title

* 6. Does your firm use a voice over IP (VoIP) phone system?

Yes

Question Title

* 7. If you use a VOIP, which system do you use?

RingCentral

Nextiva

Ooma

Fonality

8x8

Jive Communications

Other (please specify)

Question Title

* 8. How important is legal technology to the success of your firm?

A great deal

A lot

A moderate amount

A little

Not much

Question Title

* 9. How many IT support staff do you have at your firm?

None

3 or 4

5 to 9

10+

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* 10. Overall, how satisfied or dissatisfied are you with AbacusNext?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

Question Title

* 11. How responsive has our support department been to your questions or concerns about our products?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

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* 12. How likely is it that you would recommend AbacusNext to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

Question Title

* 13. How likely are you to purchase any of our products again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

Future in Focus 2020 Legal Technology Survey

1. Help us understand your firm better.

Question Title

* 1. How long have you been a customer of AbacusNext?

Question Title

* 2. Which types of legal cases does your firm handle? (choose all that apply)

Question Title

* 3. In what state is your firm located?

Question Title

* 4. How many people work at your firm?

Question Title

* 5. What practice management features do you rely on to run your firm?

Question Title

* 6. Does your firm use a voice over IP (VoIP) phone system?

Question Title

* 7. If you use a VOIP, which system do you use?

Question Title

* 8. How important is legal technology to the success of your firm?

Question Title

* 9. How many IT support staff do you have at your firm?

Question Title

* 10. Overall, how satisfied or dissatisfied are you with AbacusNext?

Question Title

* 11. How responsive has our support department been to your questions or concerns about our products?

Question Title

* 12. How likely is it that you would recommend AbacusNext to a friend or colleague?

Question Title

* 13. How likely are you to purchase any of our products again?

Question Title

* 14. Would you like to share any other comments, questions, or concerns regarding your experience with AbacusNext?