YMCA Member Experience Survey

At the Y, we exist to strengthen community. Together with people like you, we nurture the potential of kids, help people understand and improve their health, and provide opportunities to give back and support their neighbors. So join our cause. And create meaningful change not just for you, but also for your community.

This survey was created to help us better serve YOU! Thank you in advance for taking the time out of your day for us.

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* 1. Which branch of the River Valley Regional YMCA do you use most frequently?

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* 2. How frequently do you use the branch facility?

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* 3. What time of day do you visit the Y?

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* 4. Staff are friendly, welcoming and professional

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* 5. The Y has helped improve my overall health and well-being

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* 6. The Y staff cares about me

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* 7. The staff maintain a clean facility

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* 8. The equipment is maintained and working

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* 9. As a charity organization, the Y branch meets the needs and makes an impact in my community

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* 10. Based on the following list of possible amenities at your branch, which do you use on a regular basis?  Please check all that apply.   

 

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* 11. Your membership provides free access to MyVirtualY. Have you logged on and used it yet?

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* 12. Did you know that your membership allows you to access any participating YMCA throughout the United States through membership at your "home" Y without any additional charge? 

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* 13. How likely is it that you would recommend the Y to a friend or colleague?

  0 1 2 3 4 5 6 7 8 9 10
On a scale of 0-10 where 10 means "extremely likely" and 0 means "not at all likely"

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* 14. Are there additional programs or services that you would like to see offered at your Y branch?

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