OMAFRA's BDB Client Satisfaction Survey

This is a client satisfaction survey relating to the services offered by Ontario Ministry of Agriculture, Food and Rural Affairs' (OMAFRA's) Business Development Branch. Your opinions are important and will assist in improving the services provided by the branch. Your responses will be aggregated with other responses to provide us with valuable insights.

The below survey will take ~4-6 minutes to complete.

Note: When completing this survey, please base your responses on your interactions with the Business Investment and Development Unit (BID) and the Ontario Food Export Unit (OFEX).

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* 1. Which units of the Business Development Branch of OMAFRA have you worked with previously? (Choose all that apply)

Business & Investment Development Unit (BID) – which includes the following staff -Erin Panek, Andrey Bolgov, Bill Harvie, Mark Jonker, Marg MacDonald, Mary Jane Quinn, Athar Shah, Yves Lavictorie, Kevin Montgomery, John Schut. Greg Merlihan, Leslie Best, Kathleen Dale or Helga McDonald

Ontario Food Exports (OFEX) Unit – which includes the following staff/contacts – Jennifer Hannam, Emerson Cheng, Kathryn Liotta, Karen Moore, Debra Oliver, Phil Lynn, Kiran Pandey, April Schnurr, Cheryl Chelbus, Dean Post, Rick Tuma, Joe McKie or Karl Maiterth

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* 2. What does your company manufacture? (Please select all applicable categories)

Animal Food Manufacturing: NAICS 3111

Grain and Oilseed Milling: NAICS 3112

Sugar and Confectionery Product Manufacturing: NAICS 3113

Fruit and Vegetable Preserving and Specialty Food Manufacturing: NAICS 3114

Dairy Product Manufacturing: NAICS 3115

Animal Slaughtering and Processing: NAICS 3116

Seafood Product Preparation and Packaging: NAICS 3117

Bakeries and Tortilla Manufacturing: NAICS 3118

Other Food Manufacturing: NAICS 3119

Beverage Manufacturing: NAICS 3121

None of the Above- Please specify

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* 3. Approximately how many people does your organization employ?

1-4 employees

5-99 employees

100-499 employees

500 + employees

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* 4. How satisfied are you with the following branch services?

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied	Not Applicable
Advisory Services	Advisory Services Very Dissatisfied	Advisory Services Dissatisfied	Advisory Services Neutral	Advisory Services Satisfied	Advisory Services Very Satisfied	Advisory Services Not Applicable
Trade Show Coordination/Support	Trade Show Coordination/Support Very Dissatisfied	Trade Show Coordination/Support Dissatisfied	Trade Show Coordination/Support Neutral	Trade Show Coordination/Support Satisfied	Trade Show Coordination/Support Very Satisfied	Trade Show Coordination/Support Not Applicable
Business-to-Business Meetings / Vendor Engagement (International and Domestic buyers)	Business-to-Business Meetings / Vendor Engagement (International and Domestic buyers) Very Dissatisfied	Business-to-Business Meetings / Vendor Engagement (International and Domestic buyers) Dissatisfied	Business-to-Business Meetings / Vendor Engagement (International and Domestic buyers) Neutral	Business-to-Business Meetings / Vendor Engagement (International and Domestic buyers) Satisfied	Business-to-Business Meetings / Vendor Engagement (International and Domestic buyers) Very Satisfied	Business-to-Business Meetings / Vendor Engagement (International and Domestic buyers) Not Applicable
Sector or Market Reports	Sector or Market Reports Very Dissatisfied	Sector or Market Reports Dissatisfied	Sector or Market Reports Neutral	Sector or Market Reports Satisfied	Sector or Market Reports Very Satisfied	Sector or Market Reports Not Applicable
Export Education	Export Education Very Dissatisfied	Export Education Dissatisfied	Export Education Neutral	Export Education Satisfied	Export Education Very Satisfied	Export Education Not Applicable
Information regarding funding programs	Information regarding funding programs Very Dissatisfied	Information regarding funding programs Dissatisfied	Information regarding funding programs Neutral	Information regarding funding programs Satisfied	Information regarding funding programs Very Satisfied	Information regarding funding programs Not Applicable
Communication Materials (Food Bulletin, the Exporter)	Communication Materials (Food Bulletin, the Exporter) Very Dissatisfied	Communication Materials (Food Bulletin, the Exporter) Dissatisfied	Communication Materials (Food Bulletin, the Exporter) Neutral	Communication Materials (Food Bulletin, the Exporter) Satisfied	Communication Materials (Food Bulletin, the Exporter) Very Satisfied	Communication Materials (Food Bulletin, the Exporter) Not Applicable

Other (please specify)

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* 5. Overall, how satisfied are you with BID/OFEX services offered by OMAFRA?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

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* 6. How can we best communicate with you? Please rank the following methods of communication based on your preferences (1 - Most Effective, 4 - Least Effective)

In-Person (Client Call)

Telephone

Social Media

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* 7. How likely is it that you would recommend BID/OFEX to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

OMAFRA's BDB Client Satisfaction Survey

Question Title

* 1. Which units of the Business Development Branch of OMAFRA have you worked with previously? (Choose all that apply)

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* 2. What does your company manufacture? (Please select all applicable categories)

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* 3. Approximately how many people does your organization employ?

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* 4. How satisfied are you with the following branch services?

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* 5. Overall, how satisfied are you with BID/OFEX services offered by OMAFRA?

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* 6. How can we best communicate with you? Please rank the following methods of communication based on your preferences (1 - Most Effective, 4 - Least Effective)

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* 7. How likely is it that you would recommend BID/OFEX to a friend or colleague?

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* 8. What can BID/OFEX do better to help your business address challenges and generate growth?

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* 9. Do you export?