Thank you for taking the time to complete the Office of Planning and Sustainability's Customer Feedback Survey. We are seeking your feedback in order to provide the best customer service possible. Responses are anonymous and will not affect any future requests for service.

If a question does not apply to you, please leave it blank.
Please indicate what type of application or permit you had under review.

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* 1. Please indicate what type of application or permit you had under review.

When contacting the Office of Planning and Development Services, I was assisted by: (choose all that apply)

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* 2. When contacting the Office of Planning and Development Services, I was assisted by: (choose all that apply)

The staff member that assisted me was prompt in returning my phone calls or emails.

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* 3. The staff member that assisted me was prompt in returning my phone calls or emails.

  Strongly Disagree Disagree Neither Agree Strongly Agree
Response:
The staff member that assisted me reviewed my application in a timely manner.

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* 4. The staff member that assisted me reviewed my application in a timely manner.

  Strongly Disagree Disagree Neither Agree Strongly Agree
Response:
The staff member that assisted me demonstrated a high level of professionalism.

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* 5. The staff member that assisted me demonstrated a high level of professionalism.

  Strongly Disagree Disagree Neither Agree Strongly Agree
Response:
The staff member that assisted me displayed a high level of courtesy.

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* 6. The staff member that assisted me displayed a high level of courtesy.

  Strongly Disagree Disagree Neither Agree Strongly Agree
Response:
The staff member that assisted me thoroughly answered my questions.

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* 7. The staff member that assisted me thoroughly answered my questions.

  Strongly Disagree Disagree Neither Agree Strongly Agree
Response:
I easily found needed information on the Office of Planning and Development Services' website.

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* 8. I easily found needed information on the Office of Planning and Development Services' website.

  Strongly Disagree Disagree Neither Agree Strongly Agree
Response:
This experience was ______ compared to other experiences with the Office of Planning and Development Services. (fill in the blank)

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* 9. This experience was ______ compared to other experiences with the Office of Planning and Development Services. (fill in the blank)

  Much Worse Worse the Same Better Much Better First Time
Response:
Please give us your suggestions, compliments or criticism regarding our customer service.

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* 10. Please give us your suggestions, compliments or criticism regarding our customer service.

Thank you very much for participating in this survey!

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