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Customer Satisfaction Template
1.
Who was your lead men on your job?
2.
On a scale of 0 to 10,
How likely is it that you would recommend this company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
3.
Overall, how satisfied or dissatisfied are you with our company?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
4.
Which of the following words would you use to describe our service? Select all that apply.
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
5.
How likely are you to use our construction company in the future?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
6.
Were we responsive to your needs before, during, and after the job?
Yes
No
Other (please specify)
7.
Were our employees courteous and respectful?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
8.
Were you pleased with the quality of our work?
Satisfied
Dissatisfied
None of the above
9.
Why did you choose Dolittle Construction?
10.
Any additional comments or concerns for Dolittle?
11.
May we use your name as a reference on future jobs?
Yes
No
12.
Throughout our process we may take before/after photos during our jobs for training purposes, portfolio, advertising, do we have your permission to use any photos taken for these purposes?
Yes
No
13.
Name:
Current Progress,
0 of 13 answered