AIIA 2020 Survey

Question Title

1. How many years have you been on your automation journey?

Less than 1 year

1-2 years

3-4 years

5 years or more

Question Title

2. Where is your enterprise along the path to scaling the back office Digital Workforce?

Utilizing personal productivity solutions

Have unattended bots expediting processes

Benefiting from ML and/or codified decision making informed unattended automation

Have automation running in more than one discipline (eg Finance & HR)

Benefiting from integrated digital workforce between at least two disciplines

Benefiting from integrated digital workforce between more than two disciplines

Benefiting from integrated digital workforce between all back office disciplines

Total back office integrated digital workforce connected to customer facing digital workforce

Question Title

3. Where is your enterprise along the path to scaling the customer facing Digital Workforce?

Have unattended bots expediting processes

Benefiting from ML informed unattended automation

Have automation running in more than one discipline (eg call center & sales)

Benefiting from integrated digital workforce between at least two disciplines

Benefiting from integrated digital workforce between more than two disciplines

Benefiting from integrated digital workforce between all customer facing disciplines

Total back office integrated digital workforce connected to back office digital workforce

Question Title

4. What is your experience with attended automation?

Benefiting only from rules-based unattended automation

Benefiting only from ML informed unattended automation

Have engaged ML informed attended automation in the last 12 months

Benefiting from integrated ML informed unattended and attended automation

Question Title

5. What is the maturity cycle of your automation?

Data

Information

Knowledge

Wisdom

Question Title

6. How are you leveraging conversational AI?

Chat

Voice

Personal Assistants

Other

Question Title

7. If at all, how are you benefiting from collective intelligence?

Question Title

8. What is your industry?

BFSI

Retail

Agriculture

Manufacturing

Consumer Electronics

Aerospace/Automation

FMCG/CGP/Food/Bev

Government/Public Service Enterprise

Life Sciences/Pharma/Health/Chemical

Consumer Information/Media/Telecommunications

Solution provider to B2C organization

Other

Question Title

9. What is your job title?

C-Level

EVP/SVP/VP/MD

Executive Director/Director/GM

Manager

Other

Question Title

10. What is your job function?

Finance

Human Resources

Information/Technology

Marketing

Operations

Other

Question Title

11. What is your region?

North America

South America

Europe

Middle East/North Africa

Subsaharan Africa

Asia Pacific

Global

AIIA 2020 Survey

Question Title

* 1. How many years have you been on your automation journey?

Question Title

* 2. Where is your enterprise along the path to scaling the back office Digital Workforce?

Question Title

* 3. Where is your enterprise along the path to scaling the customer facing Digital Workforce?

Question Title

* 4. What is your experience with attended automation?

Question Title

* 5. What is the maturity cycle of your automation?

Question Title

* 6. How are you leveraging conversational AI?

Question Title

* 7. If at all, how are you benefiting from collective intelligence?

Question Title

* 8. What is your industry?

Question Title

* 9. What is your job title?

Question Title

* 10. What is your job function?

Question Title

* 11. What is your region?

1. How many years have you been on your automation journey?

2. Where is your enterprise along the path to scaling the back office Digital Workforce?

3. Where is your enterprise along the path to scaling the customer facing Digital Workforce?

4. What is your experience with attended automation?

5. What is the maturity cycle of your automation?

6. How are you leveraging conversational AI?

7. If at all, how are you benefiting from collective intelligence?

8. What is your industry?

9. What is your job title?

10. What is your job function?

11. What is your region?