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Dually-Eligible Medicare / Medicaid Member Experience Survey

The goal of this survey is to learn more about your experiences with healthcare communication, access, and support services. Your responses will help identify ways that health plans can improve communication and make it easier for members and caregivers to manage their day to day healthcare needs.

This survey should take about 5-10 minutes to complete. Your participation is voluntary, and your responses will be kept confidential. No identifying information will be shared or linked to your answers.

If you have any questions about this study, please feel free to contact me at manleyc2@newpaltz.edu.
1.Are you currently eligible or caring for someone that is eligible for any of the following health plans in your state?
2.What is your age or the age of the person you care for?
3.In what state or U.S. territory do you live?
4.Are you a person living with a disability or caring for someone with a disability?
5.How often do the following make it difficult for you to get the care or services you need?
Never
Rarely
Sometimes
Often
Always
I have trouble paying for medications.
Transportation makes it hard to get to appointments.
I have difficulty accessing healthcare resources.
I face financial barriers that prevent me from getting care.
Mobility issues make it hard to access care.
6.How much do you agree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
My health plan helps me manage my different healthcare appointments.
I receive follow-up after hospital or urgent care visits.
My care team helps coordinate medications from different doctors.
I receive reminders or assistance for preventive care (e.g., checkups, screenings).
I feel supported in managing complex health needs.
7.How often do the following make it difficult for you to get the care or services you need?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I have trouble paying for medications.
Transportation makes it hard to get to appointments.
I have difficulty accessing healthcare providers (speciality doctors, therapists, etc).
I face financial barriers that prevent me from getting care.
Mobility issues make it hard to access care.
8.How much do you agree with the following statements?
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
My health plan helps me manage my different healthcare appointments.
I receive follow-up calls from my health plan after hospital or urgent care visits.
My care team helps coordinate medications from different doctors.
I receive reminders or assistance from my health plan for preventive care (e.g., checkups, screenings).
I feel supported by my health plan in managing complex health needs.
9.How satisfied are you with how your health plan communicates with you about the following?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Information about benefits and coverage.
Updates about care management or care coordination.
Education about available resources or programs through the health plan.
Support for navigating providers or referrals.
Education about available resources or programs through the community.
10.Please indicate how much you agree with the following:
Strongly Disagree
Disagree
Neutral
Agree
Strongly agree
My insurance coverage meets my healthcare needs.
My health plan limits access to services I need.
I understand my benefits clearly.
I am satisfied with my current coverage.
11.How often are the following needs a challenge for you?
Never
Rarely
Sometimes
Often
Always
Access to affordable housing.
Food insecurity or difficulty accessing healthy food.
Lack of transportation to appointments.
Limited family or community support.
Difficulty accessing home or community-based care.
12.Please rate how much these areas affect your overall health and well-being.
Not at all
Slightly
Somewhat
Quite a bit
A great deal
Access to dental care.
Access to mental health care.
Employment or income stability.
Education or health literacy.
Autonomy and ability to make health decisions.
Access to social or community resources.
13.How much do each of these areas affect your day-to-day health?
Not at all
Slightly
Somewhat
Quite a bit
A great deal
Managing chronic conditions (e.g., diabetes, heart disease).
Financial stress.
Medical debt.
Daily activities or physical mobility.
Mental or emotional well-being.
Opportunities for physical activity or recreation.
14.How do you prefer to receive information or updates from your health plan? (Select all that apply)
15.When you need help understanding your healthcare, who do you prefer to talk to first?
16.How confident are you in understanding the information sent by your health plan?
17.What is one thing your health plan could do to make managing your care easier?
18.What is the best way for your health plan to reach you with important updates?
19.Is there anything else you would like to share about your experience navigating care and interacting with your health plan?
20.I consent to my answers being used in an academic research paper.
21.I would like to be sent a copy of the research paper once it is completed.
Redeem the following Survey Code at https://www.surveycircle.com and get free survey participants through SurveyCircle. The Survey Code is: MNAR-BKX1-HN9Z-X2MQ
Current Progress,
0 of 21 answered