Mason County Business Broadband Survey

Help us bring internet service to ALL our residents and businesses in Mason County.

This market study, co-sponsored by Mason County Board, is a first step to bring better internet services to our region. High speed, reliable internet services are an essential to every aspect of our lives today including jobs, education, health care, and recreation.

Your participation in this study is critically important to our work. The more we know, the better positioned we will be to develop internet solutions for everyone in rural and urban areas alike.

If you have any questions about this survey, please contact: Kathie Brown, Director of Rural Outreach and Development, Greater Peoria Economic Development Council, 401 NE Jefferson Ave, Peoria, IL 61603-3725. Phone: 309-255-9189. Email: kbrown@greaterpeoriedc.org

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* 1. Please provide us with your business contact information:

Your Name

Company

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number

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* 2. How many employees are there in your business?

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* 3. What is your business type? Please choose the type that best describes your business:

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* 4. How do you use the Internet today? Please choose all that apply:

Communicate with Customers, Vendors, or Others via Email or Messaging Services

Host our own Website

Interface with Vendor Applications

Interface with Cloud Business Applications

Data Backup in the Cloud or Remote Storage

Remote Monitoring of Essential Systems or Equipment

Voice over IP Telephone

Security

Online Sales

Credit Card Processing

Transmit large data files

Video meetings, such as Zoom or Microsoft Teams

Video or Live Streaming online

Provide WiFi to Customers or Others

Fleet Management

Accounting, Payroll Processing, or Banking

Other (please specify)

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* 5. Who is your Internet Service Provider?

Frontier

Mediacom

CASSCOMM

MR Systems Wireless

Nextlink

Rise Broadband

T-Mobile

Verizon

US Cellular

Starlink

Other Satellite Internet (such as HughesNet)

I only use cellular or cellphone data for my business

I do not use the Internet for my business

Other (please specify)

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* 6. Please enter the speed you are paying to receive at your business, in Mbps. If you don't know the speed please leave this question blank.

Speed I am paying to receive:

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* 7. What do you pay monthly for Internet service, in dollars? Please enter a whole number only.

What I pay monthly:

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* 8. Do you have any issues with your Internet service provider, such as customer service, response times, service outages, etc? Please use this box to tell us about any issues you experience specifically with your provider.

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* 9. Do you feel like you have a competitive choice of broadband?

Yes

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* 10. How does the internet access you receive for your business affect your business? For example, how do slow download speeds, cost, repairs and maintenance, customer service, etc. affect your ability to effectively do your business?

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* 11. How would your business benefit if you could buy all the bandwidth you need at a price you could afford? Are there things your business could do that you are unable to do today?

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* 12. Do any of your employees work remotely and/or telecommute?

Yes

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* 13. If yes, do you know if the internet service at their home is adequate to support their remote work?

Yes

Thank you for taking this survey as we evaluate Internet service needs throughout the area. Please click "Done" below to submit your responses.