Service Questionnaire Question Title * 1. How was the wait on hold when calling for service support at Compare Business Systems? My call was answered right away-less than 1 minute 1-3 minutes Too long Other (please specify) Question Title * 2. How well did our service dispatcher handle your call? Extremely well Very well Moderately well Slightly well Not at all well Other (please specify) Question Title * 3. Did the technician call to confirm that your call was received? Yes No Other (please specify) Question Title * 4. How satisfied were you with the response time to your service call was? Extremely satisfied Moderately satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Extremely dissatisfied Other (please specify) Question Title * 5. Was the technician thorough, corrected the issue and left the equipment clean? Yes No Other (please specify) Question Title * 6. The technician explained the problem and what was done to correct it: Extremely well Very well Moderately well Slightly well Not at all well Other (please specify) Question Title * 7. The technician was polite, professional, and committed to customer satisfaction: Strongly agree Agree Somewhat agree Neither agree nor disagree Somewhat disagree Disagree Strongly disagree Other (please specify) Question Title * 8. How likely is it that you would recommend Compare Business Systems to a friend or colleague? Question Title * 9. Please tell us what Compare Business Systems can do to improve? Question Title * 10. Contact Information Name Company Email Address Phone Number Done