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Improving Phone-Triage Experience for Pregnant People in Latent Labour
1.
Have you used the Telephone Triage in the last 12 months?
Yes
No, but I have used maternity triage in the last 3 years at Leighton
No, I am pregnant and yet to use maternity triage
Other (please specify)
2.
How comfortable do you feel discussing your concerns over the phone?
Very comfortable
Somewhat comfortable
Neutral
Somewhat uncomfortable
Very uncomfortable
3.
What aspects of the current phone-triage experience do you find most helpful?
4.
How would you rate your overall satisfaction with the phone-triage service?
1 star
2 stars
3 stars
4 stars
5 stars
5.
Do you have any suggestions on how the phone-triage experience could be improved?
6.
What specific information would you like to receive during a phone call with triage? Select all that apply
Signs of active labour or progression
Pain management / comfort measure techniques
Breathing techniques
When to come to hospital
Home care tips
When to have a midwife come out (Home Birth)
Other (please specify)
7.
How do you prefer to be reassured during a phone call with triage?
Verbal reassurance
Step-by-step guidance
Providing information
Being offered a face-to-face assessment
Other (please specify)
8.
Did you know that Maternity Triage has an open access policy and you can just turn up without calling first?
Yes
No
9.
Is there any additional information you believe should be provided during the phone-triage call?
10.
Please provide any additional comments or suggestions you may have.