Improving Phone-Triage Experience for Pregnant People in Latent Labour

Question Title

* 1. Have you used the Telephone Triage in the last 12 months?

Yes

No, but I have used maternity triage in the last 3 years at Leighton

No, I am pregnant and yet to use maternity triage

Other (please specify)

Question Title

* 2. How comfortable do you feel discussing your concerns over the phone?

Very comfortable

Somewhat comfortable

Neutral

Somewhat uncomfortable

Very uncomfortable

Question Title

* 3. What aspects of the current phone-triage experience do you find most helpful?

Question Title

* 4. How would you rate your overall satisfaction with the phone-triage service?

Question Title

* 5. Do you have any suggestions on how the phone-triage experience could be improved?

Question Title

* 6. What specific information would you like to receive during a phone call with triage? Select all that apply

Signs of active labour or progression

Pain management / comfort measure techniques

Breathing techniques

When to come to hospital

Home care tips

When to have a midwife come out (Home Birth)

Other (please specify)

Question Title

* 7. How do you prefer to be reassured during a phone call with triage?

Verbal reassurance

Step-by-step guidance

Providing information

Being offered a face-to-face assessment

Other (please specify)

Question Title

* 8. Did you know that Maternity Triage has an open access policy and you can just turn up without calling first?

Yes

Improving Phone-Triage Experience for Pregnant People in Latent Labour

Question Title

* 1. Have you used the Telephone Triage in the last 12 months?

Question Title

* 2. How comfortable do you feel discussing your concerns over the phone?

Question Title

* 3. What aspects of the current phone-triage experience do you find most helpful?

Question Title

* 4. How would you rate your overall satisfaction with the phone-triage service?

Question Title

* 5. Do you have any suggestions on how the phone-triage experience could be improved?

Question Title

* 6. What specific information would you like to receive during a phone call with triage? Select all that apply

Question Title

* 7. How do you prefer to be reassured during a phone call with triage?

Question Title

* 8. Did you know that Maternity Triage has an open access policy and you can just turn up without calling first?

Question Title

* 9. Is there any additional information you believe should be provided during the phone-triage call?

Question Title

* 10. Please provide any additional comments or suggestions you may have.