EXIT Customer Satisfaction Survey 1. Customer Feedback - Exodus Travel Agency This is customer satisfaction survey to enable us to improve our services. There are are 10 multiple choice questions. This will take two minutes to complete. Thank you for your time. OK Question Title * 1. How likely is it that you would recommend Exodus Travel Agency to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 2. Overall, how satisfied or dissatisfied are you with service? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 3. Which of the following words would you use to describe our service? Select all that apply. Reliable High quality Useful Unique Good value for money Overpriced Impractical Ineffective Poor quality Unreliable OK Question Title * 4. How well do our booking services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 5. How would you rate the quality of our service/s? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 6. How would you rate the value for money of our service? Excellent Above average Average Below average Poor OK Question Title * 7. How responsive have we been to your questions or concerns about your booking/s? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK Question Title * 8. How long have you been a customer of our Agency? This is my first purchase Less than six months Six months to a year 1 - 2 years 3 or more years I haven't made a purchase yet OK Question Title * 9. How likely are you to purchase any of services again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK Question Title * 10. Please provide your name. OK DONE