Strategic Planning Survey 2022

Fall 2022: The Pittsburg Public Library would like your input. We are currently planning library services for the next three to five years and would like to hear what library services our community wants and needs. Your response will help us greatly in our planning process. A paper survey is available at the Library.

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* 1. Do you have a library card?

Yes

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* 2. On average, how often do you visit the library?

Daily

Weekly

Monthly

Less than once a month

Never

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* 3. If you DO NOT use the library regularly, can you tell us why? Choose all that apply.

The hours don’t work with my schedule

The Library doesn’t have the materials I want

The Library doesn’t have the services I need

The customer service is not up to my expectations

I use another library

I only use your library digital resources

I don’t have transportation

I purchase my books/stream my movies instead of borrowing

Other (please specify)

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* 4. If you visit the library, when do you usually come? Choose all that apply.

Weekday mornings

Weekday afternoons

Weekday evenings

Saturdays

Sundays

I visit mostly during the summer

I visit year around

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* 5. For what purposes do you use the Library? Choose all that apply.

Borrowing print books, audio books, magazines, etc.

Borrowing movies & video games

Help from a librarian

Information/research from print resources

Genealogy services

Internet access using public computers

WIFI access using your own device

Copying/scanning/faxing/printing

Hotspot WIFI checkout

Technology help

Borrowing eBooks, downloadable audio books

Access to research databases

Children’s programs

Teen programs

Adult programs

Quiet work/study areas

To meet friends/socialize

Public meeting rooms

Read newspaper/magazine in library

Ongoing Friends of the Library book sale

Other (please specify)

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* 6. How would you rate each of the following library services? Please add any additional comments below.

	Excellent	Good	Fair	Poor	Don't know/Not applicable
Customer service	Customer service Excellent	Customer service Good	Customer service Fair	Customer service Poor	Customer service Don't know/Not applicable
Items for checkout (books, DVDs, etc.)	Items for checkout (books, DVDs, etc.) Excellent	Items for checkout (books, DVDs, etc.) Good	Items for checkout (books, DVDs, etc.) Fair	Items for checkout (books, DVDs, etc.) Poor	Items for checkout (books, DVDs, etc.) Don't know/Not applicable
Children’s Programs	Children’s Programs Excellent	Children’s Programs Good	Children’s Programs Fair	Children’s Programs Poor	Children’s Programs Don't know/Not applicable
Teen Programs	Teen Programs Excellent	Teen Programs Good	Teen Programs Fair	Teen Programs Poor	Teen Programs Don't know/Not applicable
Adult Programs	Adult Programs Excellent	Adult Programs Good	Adult Programs Fair	Adult Programs Poor	Adult Programs Don't know/Not applicable
Library website	Library website Excellent	Library website Good	Library website Fair	Library website Poor	Library website Don't know/Not applicable
Internet access	Internet access Excellent	Internet access Good	Internet access Fair	Internet access Poor	Internet access Don't know/Not applicable
Digital resources, eBooks, eAudio, databases, etc.	Digital resources, eBooks, eAudio, databases, etc. Excellent	Digital resources, eBooks, eAudio, databases, etc. Good	Digital resources, eBooks, eAudio, databases, etc. Fair	Digital resources, eBooks, eAudio, databases, etc. Poor	Digital resources, eBooks, eAudio, databases, etc. Don't know/Not applicable
Public computers / printing services	Public computers / printing services Excellent	Public computers / printing services Good	Public computers / printing services Fair	Public computers / printing services Poor	Public computers / printing services Don't know/Not applicable
Outreach/Bookmobile	Outreach/Bookmobile Excellent	Outreach/Bookmobile Good	Outreach/Bookmobile Fair	Outreach/Bookmobile Poor	Outreach/Bookmobile Don't know/Not applicable
Accessibility	Accessibility Excellent	Accessibility Good	Accessibility Fair	Accessibility Poor	Accessibility Don't know/Not applicable
Library building	Library building Excellent	Library building Good	Library building Fair	Library building Poor	Library building Don't know/Not applicable
Hours of operation	Hours of operation Excellent	Hours of operation Good	Hours of operation Fair	Hours of operation Poor	Hours of operation Don't know/Not applicable
Overall, how would you rate the library?	Overall, how would you rate the library? Excellent	Overall, how would you rate the library? Good	Overall, how would you rate the library? Fair	Overall, how would you rate the library? Poor	Overall, how would you rate the library? Don't know/Not applicable

Comments:

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* 7. How do you typically find out about library programs? Check all that apply.

Library website

Social media (Facebook or Instagram)

Newspaper

Library newsletter (paper)

Library newsletter (digital, emailed)

Signs or flyers in the library

Word of mouth

Library staff

Don’t know/Not applicable

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* 8. How important is each of the following library services to you?

	Very Important	Important	Somewhat Important	Not Important
Borrowing materials (books, DVDs, audio books, etc.)	Borrowing materials (books, DVDs, audio books, etc.) Very Important	Borrowing materials (books, DVDs, audio books, etc.) Important	Borrowing materials (books, DVDs, audio books, etc.) Somewhat Important	Borrowing materials (books, DVDs, audio books, etc.) Not Important
Help from librarians	Help from librarians Very Important	Help from librarians Important	Help from librarians Somewhat Important	Help from librarians Not Important
Programs (classes, story times, etc.)	Programs (classes, story times, etc.) Very Important	Programs (classes, story times, etc.) Important	Programs (classes, story times, etc.) Somewhat Important	Programs (classes, story times, etc.) Not Important
Computers & printers	Computers & printers Very Important	Computers & printers Important	Computers & printers Somewhat Important	Computers & printers Not Important
Help using computers, printers, etc.	Help using computers, printers, etc. Very Important	Help using computers, printers, etc. Important	Help using computers, printers, etc. Somewhat Important	Help using computers, printers, etc. Not Important
Internet access	Internet access Very Important	Internet access Important	Internet access Somewhat Important	Internet access Not Important
Community meeting rooms	Community meeting rooms Very Important	Community meeting rooms Important	Community meeting rooms Somewhat Important	Community meeting rooms Not Important
Quiet study areas	Quiet study areas Very Important	Quiet study areas Important	Quiet study areas Somewhat Important	Quiet study areas Not Important
Not-so-quiet group collaborative areas	Not-so-quiet group collaborative areas Very Important	Not-so-quiet group collaborative areas Important	Not-so-quiet group collaborative areas Somewhat Important	Not-so-quiet group collaborative areas Not Important
Online services (website, catalog, research databases, etc.)	Online services (website, catalog, research databases, etc.) Very Important	Online services (website, catalog, research databases, etc.) Important	Online services (website, catalog, research databases, etc.) Somewhat Important	Online services (website, catalog, research databases, etc.) Not Important
Photocopying/faxing	Photocopying/faxing Very Important	Photocopying/faxing Important	Photocopying/faxing Somewhat Important	Photocopying/faxing Not Important
Print newspapers and magazines	Print newspapers and magazines Very Important	Print newspapers and magazines Important	Print newspapers and magazines Somewhat Important	Print newspapers and magazines Not Important
Bookmobile delivery	Bookmobile delivery Very Important	Bookmobile delivery Important	Bookmobile delivery Somewhat Important	Bookmobile delivery Not Important
Digital resources (eBooks, eAudio books)	Digital resources (eBooks, eAudio books) Very Important	Digital resources (eBooks, eAudio books) Important	Digital resources (eBooks, eAudio books) Somewhat Important	Digital resources (eBooks, eAudio books) Not Important
Curbside pickup	Curbside pickup Very Important	Curbside pickup Important	Curbside pickup Somewhat Important	Curbside pickup Not Important
Friendly staff/customer service	Friendly staff/customer service Very Important	Friendly staff/customer service Important	Friendly staff/customer service Somewhat Important	Friendly staff/customer service Not Important
Overall, how important is the library to you?	Overall, how important is the library to you? Very Important	Overall, how important is the library to you? Important	Overall, how important is the library to you? Somewhat Important	Overall, how important is the library to you? Not Important

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* 9. Do you use any of these digital library services? Choose all that apply.

Ancestry.com database

Axis 360 eBooks

Consumer Reports database

Flipster digital magazines

Hoopla digital resources

Mango Languages database

NewsBank database

State Library of Kansas Cloud library

State Library of Kansas databases

None of the above

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* 10. Are you aware of these services the library provides? Please check all you have heard of/actually used.

	Aware of	Used
One-on-one technology help	One-on-one technology help Aware of	One-on-one technology help Used
Free resume/homework printing	Free resume/homework printing Aware of	Free resume/homework printing Used
Remote printing service	Remote printing service Aware of	Remote printing service Used
3D printing	3D printing Aware of	3D printing Used
Cricut electronic cutting machine	Cricut electronic cutting machine Aware of	Cricut electronic cutting machine Used
WIFI Hotspots	WIFI Hotspots Aware of	WIFI Hotspots Used
Curbside pickup	Curbside pickup Aware of	Curbside pickup Used
Bookmobile home delivery within Pittsburg city limits	Bookmobile home delivery within Pittsburg city limits Aware of	Bookmobile home delivery within Pittsburg city limits Used

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* 11. For what purpose do you use the Library website? Choose all that apply.

Find library hours and contact information

To access digital resources (eBooks, eAudio, etc.)

Use research databases

Find out about library programs and events

Check my library account

Search the library catalog

Mobile printing

Meeting room reservations

I do not use the Library website

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* 12. If you could improve library services, what would you like to see? Please add or specify your choices below. Choose all that apply.

More print books (please specify)

More audio books (please specify)

More digital resources (please specify)

More books/materials in other languages (please specify)

Longer/different hours (please specify)

More technology help/classes (please specify)

Laptops/iPads for use in building

More group study areas

More private study areas

More adult programs/classes (please specify)

More teen programs (please specify)

More children’s Programs (please specify)

More outreach programs (library sponsored programs held outside the library)

Different types of circulating objects (e.g. tools, electronics, craft supplies, garden seed packets, etc.)

More parking areas

Please add any other category or specify your choices:

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* 13. Please respond on a scale from Strongly Agree to Strongly Disagree:

	Strongly Agree	Agree	Somewhat Agree	Disagree	Strongly Disagree
The Library is an important community asset.	The Library is an important community asset. Strongly Agree	The Library is an important community asset. Agree	The Library is an important community asset. Somewhat Agree	The Library is an important community asset. Disagree	The Library is an important community asset. Strongly Disagree

Comments:

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* 14. What do you value most about the library?

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* 15. What would you change about the library?

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* 16. Are you a Pittsburg resident?

Yes

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* 17. If you do not live in Pittsburg, please share your zip code:

ZIP/Postal Code

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* 18. What is your gender (response not required):

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* 19. What is your age?

Under 18

18-24

25-34

35-44

45-54

55-64

65+

Prefer not to answer

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* 20. What is your racial or ethnic identity? (Select all that apply.)

African-American/Black

East Asian

Hispanic/Latinx

Middle Eastern

American Indian/Alaskan Native

Pacific Islander

South Asian

Southeast Asian

White

Other:

Prefer Not to Answer

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* 21. Please select your highest level of education

Some high school or less

High school graduate

Technical/trade/vocational

Some college

College graduate

Post graduate degree

Prefer not to answer