Customer Experience Survey

Greetings, and thank you for being one of our valued customers. LASCO Financial Service Limited is kindly requesting between 2 to 5 minutes of your time to complete this survey.

Our objective is to collect customers insight so that we may utilize it to tailor our products and services to better meet your needs. The information provided will only be used for the purposes of this survey. This survey is strictly confidential. Please respond to all of the questions.

Question Title

* 1. Gender

Male

Female

Question Title

* 2. Age Range

18-24

25-34

35-44

45-54

55-64

65+

Question Title

* 3. Where are you Located?

Kingston& St. Andrew

St. Catherine

Portland

St. Thomas

St. Mary

St. Ann

Manchester

Clarendon

Hanover

Westmoreland

St. James

Trelawny

St. Elizabeth

Question Title

* 4. Why do you choose LASCO Financial Services to do business with?

Convenience

Location

Ambiance

Better Service

Unique Services

Other

Question Title

* 5. Which service do you use on regular basis?

Remittance (MoneyGram, RIA, Boss Money, SkipDiLine)

Cambio Services (Foreign Exchange OTC & Corporate, Bill Payment, Gov Payments)

Payments (LASCO BIZ)

Microfinance (Loans Personal, Business, DBJ, MSME)

LASCO GOLD Visa Prepaid Card

Question Title

* 6. Please rate your experience with the service you selected in question 5 above.

Extremely Dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely Satisfied

Extremely Dissatisfied

Dissatisfied

Neutral

Satisfied

Extremely Satisfied

Question Title

* 7. How likely are you to recommend our services to a friend or colleague ?

Extremely Unlikely

Unlikely

Neutral

Likely

Extremely Likely

Extremely Unlikely

Unlikely

Neutral

Likely

Extremely Likely

Question Title

* 8. How did you hear about our services?

Social Media

Word of Mouth

Newspaper

Radio

Promotional Activity

Flyer

Recommendation by an employee

Recommendation by a customer

Other (please specify)

Customer Experience Survey