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* 1. We would like you to think about your recent experiences of our service.  If a friend needed similar help, I would recommend that he or she come here

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* 2. It was easy to talk to the people who have seen me/my child

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* 3. I/We was treated well by the people who have seen me/my child

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* 4. My/our views and worries were taken seriously

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* 5. I/We feel the people here know how to help me/us with the problem I/we came for

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* 6. I/We have been given enough explanation about the help available here

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* 7. I feel that the people who have seen me/my child are working together to help with the problem (s)

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* 8. The facilities here are comfortable (e.g. waiting area) 

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* 9. My/Our appointments are usually at a convenient time  (eg don’t interfere with school, clubs, college,work)

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* 10. It is quite easy to get to the place where I/We have my/our appointments are

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* 11. I/We feel that the people who have seen me/my child listened to me

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* 12. Overall, the help I/We have received here is good

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* 13. Your Locality

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