Cdale Police Citizen Satisfaction Survey

Dear Carbondale Resident,

The City of Carbondale Police Department is requesting your assistance. In an effort to provide the best police service possible, we would like you to rate your level of satisfaction regarding interactions you may have had with a member of the police department. We would also like for you to share with us your level of safety and other general concerns regarding your neighborhood. By completing this short survey, it is my hope, you will help us improve the quality of our services and find more ways to continue to place a higher emphasis on improving the safety of our residential neighborhoods.

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* 1. What was the nature of your most recent contact with the Carbondale Police?

I called to report an accident

I was contacted about a problem/disturbance

I requested information

I was issued a traffic citation or warning

I was a witness to a crime or incident

I was the victim of a crime

I was arrested/detained for a crime

I was involved in a traffic accident

I participated in a police department program (Please Specify):

Other (please specify)

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* 2. Please check the Carbondale Police Department employee(s) with whom you
had contact with:

Police Officer

Crime Prevention Officer

DARE Officer

Investigator/Detective

School Resource Officer

Telecommunicator

Supervisor

Records Clerk

Community Service Officer

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* 3. Based on your most recent contact, please rate the performance of the officer
or staff

	Exceeds Expectations	Meets Expectations	Below Expectations
Courtesy	Courtesy Exceeds Expectations	Courtesy Meets Expectations	Courtesy Below Expectations
Knowledge	Knowledge Exceeds Expectations	Knowledge Meets Expectations	Knowledge Below Expectations
Professionalism	Professionalism Exceeds Expectations	Professionalism Meets Expectations	Professionalism Below Expectations
Attitude	Attitude Exceeds Expectations	Attitude Meets Expectations	Attitude Below Expectations
Response Time	Response Time Exceeds Expectations	Response Time Meets Expectations	Response Time Below Expectations
Fairness	Fairness Exceeds Expectations	Fairness Meets Expectations	Fairness Below Expectations
Appearance	Appearance Exceeds Expectations	Appearance Meets Expectations	Appearance Below Expectations
Cultural Sensitivity	Cultural Sensitivity Exceeds Expectations	Cultural Sensitivity Meets Expectations	Cultural Sensitivity Below Expectations
Competence	Competence Exceeds Expectations	Competence Meets Expectations	Competence Below Expectations

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* 4. What is your perception of crime, community wide, in Carbondale?

Major Problem

Somewhat of a problem

Minor Problem

No Problem

Please describe.

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* 5. Have you ever experienced or been a victim of a crime in Carbondale?

Yes

If yes, please describe the type of incident.

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* 6. The following questions apply specifically to your neighborhood:

	Always	Usually	Never
Do you feel safe in your home?	Do you feel safe in your home? Always	Do you feel safe in your home? Usually	Do you feel safe in your home? Never
Are you comfortable walking in the daytime?	Are you comfortable walking in the daytime? Always	Are you comfortable walking in the daytime? Usually	Are you comfortable walking in the daytime? Never
Are you comfortable walking at night?	Are you comfortable walking at night? Always	Are you comfortable walking at night? Usually	Are you comfortable walking at night? Never

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* 7. Is the street light adequate in your neighborhood?

Yes

If no, where specifically could lighting be added?

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* 8. Is there a litter problem in your neighborhood?

Yes

If yes, please specify an area in need of attention.

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* 9. Is there a blighted property in your neighborhood?

Yes

If yes, please provide the address.

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* 10. Please identify three main problems/concerns in your neighborhood:

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* 11. How can we improve the quality of our service in the future?

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* 12. In which portion of the city do you live? (Use Main Street & the railroad tracks
as a divider. South is South Illinois, south of Pleasant Hill Road)

Northeast

Southeast

Northwest

Southwest

South

Non-resident

I own my residence

I rent my residence

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* 13. How long have you lived in Carbondale?

Less than One year

1-5 years

5-10 years

More than 10 years

I do not live in Carbondale, I live in (Please specify)

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* 14. What is your age?

18-25

25-34

34-44

45-54

55-65

Over 65

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* 15. I am

Male

Female

Non-conformity gender

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* 16. My race is:

Asian

African-American

Hispanic

Native American

Caucasian

Other, please list

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* 17. I am a student

Yes

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* 18. What school?

SIU

Other (please specify)

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* 1. What was the nature of your most recent contact with the Carbondale Police?

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* 2. Please check the Carbondale Police Department employee(s) with whom you had contact with:

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* 3. Based on your most recent contact, please rate the performance of the officer or staff

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* 4. What is your perception of crime, community wide, in Carbondale?

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* 5. Have you ever experienced or been a victim of a crime in Carbondale?

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* 6. The following questions apply specifically to your neighborhood:

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* 7. Is the street light adequate in your neighborhood?

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* 8. Is there a litter problem in your neighborhood?

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* 9. Is there a blighted property in your neighborhood?

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* 10. Please identify three main problems/concerns in your neighborhood:

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* 11. How can we improve the quality of our service in the future?

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* 12. In which portion of the city do you live? (Use Main Street & the railroad tracks as a divider. South is South Illinois, south of Pleasant Hill Road)

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* 13. How long have you lived in Carbondale?

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* 14. What is your age?

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* 15. I am

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* 16. My race is:

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* 17. I am a student

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* 18. What school?

* 2. Please check the Carbondale Police Department employee(s) with whom you
had contact with:

* 3. Based on your most recent contact, please rate the performance of the officer
or staff

* 12. In which portion of the city do you live? (Use Main Street & the railroad tracks
as a divider. South is South Illinois, south of Pleasant Hill Road)