Contractor Customer Satisfaction Survey

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* 1. Name (optional, if you wish to remain anonymous)

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* 2. Company (optional)

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* 3. Email Address (optional)

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* 4. How satisfied are you with the following? (0 = not satisfied; 5 = most satisfied)

	0	1	2	3	4	5
Quality of ATAS products	Quality of ATAS products 0	Quality of ATAS products 1	Quality of ATAS products 2	Quality of ATAS products 3	Quality of ATAS products 4	Quality of ATAS products 5
Quality of information on ATAS products found on the ATAS website	Quality of information on ATAS products found on the ATAS website 0	Quality of information on ATAS products found on the ATAS website 1	Quality of information on ATAS products found on the ATAS website 2	Quality of information on ATAS products found on the ATAS website 3	Quality of information on ATAS products found on the ATAS website 4	Quality of information on ATAS products found on the ATAS website 5
Ease of use of the ATAS website	Ease of use of the ATAS website 0	Ease of use of the ATAS website 1	Ease of use of the ATAS website 2	Ease of use of the ATAS website 3	Ease of use of the ATAS website 4	Ease of use of the ATAS website 5
Quality of literature	Quality of literature 0	Quality of literature 1	Quality of literature 2	Quality of literature 3	Quality of literature 4	Quality of literature 5
Sample availability and lead time	Sample availability and lead time 0	Sample availability and lead time 1	Sample availability and lead time 2	Sample availability and lead time 3	Sample availability and lead time 4	Sample availability and lead time 5
Sample quality	Sample quality 0	Sample quality 1	Sample quality 2	Sample quality 3	Sample quality 4	Sample quality 5
Quote turnaround time	Quote turnaround time 0	Quote turnaround time 1	Quote turnaround time 2	Quote turnaround time 3	Quote turnaround time 4	Quote turnaround time 5
Accuracy of quotes	Accuracy of quotes 0	Accuracy of quotes 1	Accuracy of quotes 2	Accuracy of quotes 3	Accuracy of quotes 4	Accuracy of quotes 5
Ordering process	Ordering process 0	Ordering process 1	Ordering process 2	Ordering process 3	Ordering process 4	Ordering process 5
Product/shipping lead time	Product/shipping lead time 0	Product/shipping lead time 1	Product/shipping lead time 2	Product/shipping lead time 3	Product/shipping lead time 4	Product/shipping lead time 5
Quality of packaging/crating for the delivered product	Quality of packaging/crating for the delivered product 0	Quality of packaging/crating for the delivered product 1	Quality of packaging/crating for the delivered product 2	Quality of packaging/crating for the delivered product 3	Quality of packaging/crating for the delivered product 4	Quality of packaging/crating for the delivered product 5
Material availability	Material availability 0	Material availability 1	Material availability 2	Material availability 3	Material availability 4	Material availability 5
Communication with your outside sales product representative	Communication with your outside sales product representative 0	Communication with your outside sales product representative 1	Communication with your outside sales product representative 2	Communication with your outside sales product representative 3	Communication with your outside sales product representative 4	Communication with your outside sales product representative 5
Communication with ATAS customer service	Communication with ATAS customer service 0	Communication with ATAS customer service 1	Communication with ATAS customer service 2	Communication with ATAS customer service 3	Communication with ATAS customer service 4	Communication with ATAS customer service 5
Communication with ATAS production and shipping	Communication with ATAS production and shipping 0	Communication with ATAS production and shipping 1	Communication with ATAS production and shipping 2	Communication with ATAS production and shipping 3	Communication with ATAS production and shipping 4	Communication with ATAS production and shipping 5
Technical knowledge of your outside sales product representative	Technical knowledge of your outside sales product representative 0	Technical knowledge of your outside sales product representative 1	Technical knowledge of your outside sales product representative 2	Technical knowledge of your outside sales product representative 3	Technical knowledge of your outside sales product representative 4	Technical knowledge of your outside sales product representative 5
Technical knowledge of ATAS customer service	Technical knowledge of ATAS customer service 0	Technical knowledge of ATAS customer service 1	Technical knowledge of ATAS customer service 2	Technical knowledge of ATAS customer service 3	Technical knowledge of ATAS customer service 4	Technical knowledge of ATAS customer service 5
Overall ATAS experience	Overall ATAS experience 0	Overall ATAS experience 1	Overall ATAS experience 2	Overall ATAS experience 3	Overall ATAS experience 4	Overall ATAS experience 5

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* 5. What product or service would you like to see us add?

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* 6. What does ATAS do well?

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* 7. What does ATAS need to improve?

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* 8. Is there anyone at ATAS who has provided excellent service?