Cable Television Community Survey

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* 2. About how long (current or previous) has your household subscribed to cable TV?

0-2 years

2-5 years

5-7 years

7+ years

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* 3. For what reasons are you not currently subscribing to cable TV services? (Mark all that apply. Non-subscribers, please go to Q.9.)

Cost

Don't want cable TV

Don't watch cable TV

Previous service issues

Satellite dish

Cable channel offerings

Other (please specify):

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* 4. Is there anything a cable TV provider could do to interest you in subscribing to cable TV?

Yes

If "Yes," please indicate what would interest you:

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* 5. What cable services do you currently receive from your cable TV provider? (Mark all that apply.)

Digital Starter Service

HD (with a specially designed set-top box used to receive High Definition programming)

TiVo

Digital Video Recorder (DVR)

Video-on-Demand (VOD)

Premium Services (HBO, etc.)

Pay-Per-View Services

Other

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* 6. Are there any other additional cable services that you would like your cable TV provider to consider?

Yes

If "Yes", which ones?

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* 7. Are there any cable programs that are not available that you would like your cable TV provider to add?

Yes

If "Yes", which ones?

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* 8. For each of the following, how satisfied have you been with your cable TV provider over the last year?

	Very satisfied	Satisfied	Dissatisfied	Very Dissatisified	Not Applicable
Ability to contact by phone	Ability to contact by phone Very satisfied	Ability to contact by phone Satisfied	Ability to contact by phone Dissatisfied	Ability to contact by phone Very Dissatisified	Ability to contact by phone Not Applicable
Time on hold when contacting by phone	Time on hold when contacting by phone Very satisfied	Time on hold when contacting by phone Satisfied	Time on hold when contacting by phone Dissatisfied	Time on hold when contacting by phone Very Dissatisified	Time on hold when contacting by phone Not Applicable
Response to service requests	Response to service requests Very satisfied	Response to service requests Satisfied	Response to service requests Dissatisfied	Response to service requests Very Dissatisified	Response to service requests Not Applicable
Resolution of cable system outages	Resolution of cable system outages Very satisfied	Resolution of cable system outages Satisfied	Resolution of cable system outages Dissatisfied	Resolution of cable system outages Very Dissatisified	Resolution of cable system outages Not Applicable
Effectiveness of Customer Service personnel	Effectiveness of Customer Service personnel Very satisfied	Effectiveness of Customer Service personnel Satisfied	Effectiveness of Customer Service personnel Dissatisfied	Effectiveness of Customer Service personnel Very Dissatisified	Effectiveness of Customer Service personnel Not Applicable
Performance of service technician	Performance of service technician Very satisfied	Performance of service technician Satisfied	Performance of service technician Dissatisfied	Performance of service technician Very Dissatisified	Performance of service technician Not Applicable
Cost of cable TV service	Cost of cable TV service Very satisfied	Cost of cable TV service Satisfied	Cost of cable TV service Dissatisfied	Cost of cable TV service Very Dissatisified	Cost of cable TV service Not Applicable
Accuracy of monthly bill	Accuracy of monthly bill Very satisfied	Accuracy of monthly bill Satisfied	Accuracy of monthly bill Dissatisfied	Accuracy of monthly bill Very Dissatisified	Accuracy of monthly bill Not Applicable
Quality of the picture	Quality of the picture Very satisfied	Quality of the picture Satisfied	Quality of the picture Dissatisfied	Quality of the picture Very Dissatisified	Quality of the picture Not Applicable
Quality of the sound	Quality of the sound Very satisfied	Quality of the sound Satisfied	Quality of the sound Dissatisfied	Quality of the sound Very Dissatisified	Quality of the sound Not Applicable
Other:	Other: Very satisfied	Other: Satisfied	Other: Dissatisfied	Other: Very Dissatisified	Other: Not Applicable

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* 9. What is your overall opinion of your cable TV provider

Excellent

Good

Fair

Poor

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* 10. Do you currently subscribe to Internet service in your home?

Yes

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* 11. Who is your Internet service provider?

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* 12. For each of the following, how satisfied have you been with your Internet service provider over the last year?

	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Not applicable
Ability to contact by phone	Ability to contact by phone Very Satisfied	Ability to contact by phone Satisfied	Ability to contact by phone Dissatisfied	Ability to contact by phone Very Dissatisfied	Ability to contact by phone Not applicable
Time on hold when contacting by phone	Time on hold when contacting by phone Very Satisfied	Time on hold when contacting by phone Satisfied	Time on hold when contacting by phone Dissatisfied	Time on hold when contacting by phone Very Dissatisfied	Time on hold when contacting by phone Not applicable
Response time to service requests	Response time to service requests Very Satisfied	Response time to service requests Satisfied	Response time to service requests Dissatisfied	Response time to service requests Very Dissatisfied	Response time to service requests Not applicable
Effectiveness of Customer Service personnel	Effectiveness of Customer Service personnel Very Satisfied	Effectiveness of Customer Service personnel Satisfied	Effectiveness of Customer Service personnel Dissatisfied	Effectiveness of Customer Service personnel Very Dissatisfied	Effectiveness of Customer Service personnel Not applicable
Performance of service technicians	Performance of service technicians Very Satisfied	Performance of service technicians Satisfied	Performance of service technicians Dissatisfied	Performance of service technicians Very Dissatisfied	Performance of service technicians Not applicable
Cost of Internet service	Cost of Internet service Very Satisfied	Cost of Internet service Satisfied	Cost of Internet service Dissatisfied	Cost of Internet service Very Dissatisfied	Cost of Internet service Not applicable
Accuracy of monthly bill	Accuracy of monthly bill Very Satisfied	Accuracy of monthly bill Satisfied	Accuracy of monthly bill Dissatisfied	Accuracy of monthly bill Very Dissatisfied	Accuracy of monthly bill Not applicable
Other:	Other: Very Satisfied	Other: Satisfied	Other: Dissatisfied	Other: Very Dissatisfied	Other: Not applicable

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* 13. For what reasons do you not currently subscribe to Internet service? (Mark all that apply.)

Cost

Do not need Internet service

Have not looked into the specifics of subscribing

Other (please specify)

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* 14. Who is your telephone service provider?

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* 15. For each of the following, how satisfied have you been with your telephone service provider over the last year?

	Very satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Not applicable
Ability to contact by phone	Ability to contact by phone Very satisfied	Ability to contact by phone Satisfied	Ability to contact by phone Dissatisfied	Ability to contact by phone Very Dissatisfied	Ability to contact by phone Not applicable
Time on hold when contacting by phone	Time on hold when contacting by phone Very satisfied	Time on hold when contacting by phone Satisfied	Time on hold when contacting by phone Dissatisfied	Time on hold when contacting by phone Very Dissatisfied	Time on hold when contacting by phone Not applicable
Response to service requests	Response to service requests Very satisfied	Response to service requests Satisfied	Response to service requests Dissatisfied	Response to service requests Very Dissatisfied	Response to service requests Not applicable
Resolution of system outages	Resolution of system outages Very satisfied	Resolution of system outages Satisfied	Resolution of system outages Dissatisfied	Resolution of system outages Very Dissatisfied	Resolution of system outages Not applicable
Effectiveness of Customer Service personnel	Effectiveness of Customer Service personnel Very satisfied	Effectiveness of Customer Service personnel Satisfied	Effectiveness of Customer Service personnel Dissatisfied	Effectiveness of Customer Service personnel Very Dissatisfied	Effectiveness of Customer Service personnel Not applicable
Performance of service technicians	Performance of service technicians Very satisfied	Performance of service technicians Satisfied	Performance of service technicians Dissatisfied	Performance of service technicians Very Dissatisfied	Performance of service technicians Not applicable
Cost of telephone service	Cost of telephone service Very satisfied	Cost of telephone service Satisfied	Cost of telephone service Dissatisfied	Cost of telephone service Very Dissatisfied	Cost of telephone service Not applicable
Accuracy of monthly bill	Accuracy of monthly bill Very satisfied	Accuracy of monthly bill Satisfied	Accuracy of monthly bill Dissatisfied	Accuracy of monthly bill Very Dissatisfied	Accuracy of monthly bill Not applicable
Other:	Other: Very satisfied	Other: Satisfied	Other: Dissatisfied	Other: Very Dissatisfied	Other: Not applicable

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* 16. What is your gender:

Male

Female

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* 17. How old are you?

18-25

26-35

36-45

46-65

66 and older

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* 18. Do you currently have children under age 18 in your household?

Yes

Cable Television Community Survey

Question Title

* 1. Who is your cable TV provider?

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* 2. About how long (current or previous) has your household subscribed to cable TV?

Question Title

* 3. For what reasons are you not currently subscribing to cable TV services? (Mark all that apply. Non-subscribers, please go to Q.9.)

Question Title

* 4. Is there anything a cable TV provider could do to interest you in subscribing to cable TV?

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* 5. What cable services do you currently receive from your cable TV provider? (Mark all that apply.)

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* 6. Are there any other additional cable services that you would like your cable TV provider to consider?

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* 7. Are there any cable programs that are not available that you would like your cable TV provider to add?

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* 8. For each of the following, how satisfied have you been with your cable TV provider over the last year?

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* 9. What is your overall opinion of your cable TV provider

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* 10. Do you currently subscribe to Internet service in your home?

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* 11. Who is your Internet service provider?

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* 12. For each of the following, how satisfied have you been with your Internet service provider over the last year?

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* 13. For what reasons do you not currently subscribe to Internet service? (Mark all that apply.)

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* 14. Who is your telephone service provider?

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* 15. For each of the following, how satisfied have you been with your telephone service provider over the last year?

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* 16. What is your gender:

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* 17. How old are you?

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* 18. Do you currently have children under age 18 in your household?

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* 19. Please provide any other comments you may have regarding your cable television, Internet and telephone services.

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* 1. Who is your cable TV provider?

Question Title

* 2. About how long (current or previous) has your household subscribed to cable TV?

Question Title

* 3. For what reasons are you not currently subscribing to cable TV services? (Mark all that apply. Non-subscribers, please go to Q.9.)

Question Title

* 4. Is there anything a cable TV provider could do to interest you in subscribing to cable TV?

Question Title

* 5. What cable services do you currently receive from your cable TV provider? ﻿(Mark all that apply.)

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* 6. Are there any other additional cable services that you would like your cable TV provider to consider?

Question Title

* 7. Are there any cable programs that are not available that you would like your cable TV provider to add?

Question Title

* 8. For each of the following, how satisfied have you been with your cable TV provider over the last year?

Question Title

* 9. What is your overall opinion of your cable TV provider

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* 10. Do you currently subscribe to Internet service in your home?

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* 11. Who is your Internet service provider?

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* 12. For each of the following, how satisfied have you been with your Internet service provider over the last year?

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* 13. For what reasons do you not currently subscribe to Internet service? (Mark all that apply.)

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* 14. Who is your telephone service provider?

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* 15. For each of the following, how satisfied have you been with your telephone service provider over the last year?

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* 16. What is your gender:

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* 17. How old are you?

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* 18. Do you currently have children under age 18 in your household?

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* 19. Please provide any other comments you may have regarding your cable television, Internet and telephone services.

* 5. What cable services do you currently receive from your cable TV provider? (Mark all that apply.)