The Freshworks Analytics Survey

Alternatively, you can schedule a call with the product team to give us your feedback: https://calendly.com/analytics-ux/analytics-feedback?month=2020-09

Question Title

1. Please tell us a little bit about yourself

Name

Company

Email Address

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2. What is the size of your company?

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3. Which of the following best describes your current job level?

Owner/Executive/C-Level

Senior Management

Middle Management

Intermediate

Entry level

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4. Which of the following best describes your role?

Restricted agent

User

Supervisor

Admin

Other (please specify)

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5. What problem are you trying to solve for with Analytics?

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6. What metrics/KPIs do you measure when you analyse data? (for e.g. ticket resolution time to measure team performance)

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7. What is the main benefit you receive from Analytics?

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8. What type of reports do you use? (Required.)

Curated reports (I use the out-of-the-box reports)

Custom reports (I create my own!)

Both

The Freshworks Analytics Survey

Question Title

* 1. Please tell us a little bit about yourself

Question Title

* 2. What is the size of your company?

Question Title

* 3. Which of the following best describes your current job level?

Question Title

* 4. Which of the following best describes your role?

Question Title

* 5. What problem are you trying to solve for with Analytics?

Question Title

* 6. What metrics/KPIs do you measure when you analyse data? (for e.g. ticket resolution time to measure team performance)

Question Title

* 7. What is the main benefit you receive from Analytics?

Question Title

* 8. What type of reports do you use? (Required.)

1. Please tell us a little bit about yourself

2. What is the size of your company?

3. Which of the following best describes your current job level?

4. Which of the following best describes your role?

5. What problem are you trying to solve for with Analytics?

6. What metrics/KPIs do you measure when you analyse data? (for e.g. ticket resolution time to measure team performance)

7. What is the main benefit you receive from Analytics?

8. What type of reports do you use? (Required.)