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NeighborImpact Customer Survey 2021
Tell us what you think!
Your feedback is important to us. We want to know what you think we do well, and identify where we can improve. Your responses will be anonymous. Thank you for your help to improve the quality of our program services.
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1.
What Programs or Services are you seeking and/or have received?
Child Care Resources
Energy Assistance
Food Assistance
Head Start/Early Head Start
Home Loan
HomeSource
Home Weatherization
Housing Assistance
Representative Payee
Other (please specify)
2.
What location did you receive services?
Bend
La Pine
Madras
Prineville
Redmond
Warm Springs
Served by Mail or Online
Other (please specify)
3.
Tell us about your experience.
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
Staff was respectful, compassionate and professional
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
Staff took time to answer questions and provided clear information
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
The office was easy to find, well-marked and convenient
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
When I entered the building I felt welcome
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
Staff told me about other NeighborImpact programs or services that may be available to me
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
4.
What County/Community do you reside in?
Crook
Deschutes
Jefferson
Warm Springs
5.
What was the result of your visit or application for service?
I received the service I was seeking.
My application for service is pending.
I did not receive the service I was seeking.
6.
Select all boxes that apply to you:
White
Hispanic, Latino or Spanish Origin
Black or African American
Asian
American Indian or Alaska Native
Native Hawaiian or Pacific Islander
Some other race, ethnicity or origin
7.
What is the most difficult challenge or barrier facing you/your family (please select one)?
Debt
Energy Costs
Health Problems
Housing Availability
Housing Costs
Lack of Child Care
Lack of Preschool Services
Lack of Work Skills
Mental Health Services
Need for Home Repairs
Not Enough Food
Substance Abuse, Dependency
Transportation
Other (please specify)
8.
How can NeighborImpact better serve you/your family? What services or help do you need that NeighborImpact does not currently provide?
9.
How did you hear about NeighborImpact?
Flyer or Sign
Friend/Family
Internet Web Search
NeighborImpact Website
Newspaper
Power or Natural Gas Company
Radio
Social Media
Television
Other Agency or Organization (DHS, WorkSource, Habitat, etc.)
Other (please specify)
10.
Additional Comments
Current Progress,
0 of 10 answered