Sue's Recycling Residential and Commercial Survey

Please take a moment to let us know how we're doing.  This survey is completely anonymous, so please provide honest feedback so that we can continue to improve our process and serve you better.  

Sue's Recycling provides service to my:

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* 1. Sue's Recycling provides service to my:

I have this type of service:

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* 3. I have this type of service:

Compared to our competitors, is our service quality better, worse, or about the same?

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* 4. Compared to our competitors, is our service quality better, worse, or about the same?

Overall, how responsive has our company been to your questions or concerns about our service?

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* 5. Overall, how responsive has our company been to your questions or concerns about our service?

Do you feel our service priced fairly and worth the monthly rate?

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* 6. Do you feel our service priced fairly and worth the monthly rate?

How likely is it that you would recommend this company to a friend or colleague?

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* 7. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely
Extremely likely
How reliable do you consider our service?

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* 8. How reliable do you consider our service?

If you've called or visited our office, how would you rate your customer service experience?

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* 9. If you've called or visited our office, how would you rate your customer service experience?

How would you rate your interaction with our driver and helper on the route?

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* 10. How would you rate your interaction with our driver and helper on the route?

What changes would this company have to make for you to give it a higher rating?

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* 11. What changes would this company have to make for you to give it a higher rating?

What does this company do really well?

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* 12. What does this company do really well?

What changes would most improve our service?

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* 13. What changes would most improve our service?

Do you have other comments that you would like to share?  These help us make improvements, and we really appreciate your honest feedback.

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* 14. Do you have other comments that you would like to share?  These help us make improvements, and we really appreciate your honest feedback.

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