ALL ANSWERS WILL REMAIN ANONYMOUS

The purpose of this survey is to help Farmers Bank to better serve it's customers. All information will be retained and secure as per privacy policy. All responses are appreciated.

Age

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* 1. Age

Gender

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* 2. Gender

City & State

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* 3. City & State

Marital Status

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* 4. Marital Status

Income

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* 5. Income

Highest level of education completed:

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* 6. Highest level of education completed:

Occupation

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* 7. Occupation

Part time or Full time

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* 8. Part time or Full time

Which branch do you visit the most?

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* 9. Which branch do you visit the most?

Approximately how many times have you visited your branch over the last 3 months?

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* 10. Approximately how many times have you visited your branch over the last 3 months?

Approximately how many times have you logged into your mobile banking over the last 3 months?

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* 11. Approximately how many times have you logged into your mobile banking over the last 3 months?

How do you prefer to interact with businesses?

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* 12. How do you prefer to interact with businesses?

Do you research vendors, products, and services? If yes, how do you search for information?

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* 13. Do you research vendors, products, and services? If yes, how do you search for information?

How can we improve your customer experience? (products, services, etc.)

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* 14. How can we improve your customer experience? (products, services, etc.)

Biggest banking challenges or questions:

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* 15. Biggest banking challenges or questions:

Reasons for banking with Farmers Bank:
(check all that apply)

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* 16. Reasons for banking with Farmers Bank:
(check all that apply)

Additional comments:

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* 17. Additional comments:

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