Farmers Bank Customer Survey ALL ANSWERS WILL REMAIN ANONYMOUS The purpose of this survey is to help Farmers Bank to better serve it's customers. All information will be retained and secure as per privacy policy. All responses are appreciated. OK Question Title * 1. Age 18 - 25 26 - 35 36 - 45 46 - 55 56 - 65 66 - 75 76 and Older OK Question Title * 2. Gender Male Female OK Question Title * 3. City & State OK Question Title * 4. Marital Status Single Married OK Question Title * 5. Income $25,000 or less $25,000 - $50,000 $50,000 - $75,000 $75,000 - $100,000 $100,000+ OK Question Title * 6. Highest level of education completed: High School Associates Bachelors Masters Doctorate OK Question Title * 7. Occupation OK Question Title * 8. Part time or Full time Part time Full time OK Question Title * 9. Which branch do you visit the most? Corporate Pomeroy Tuppers Plains Gallipolis Mason Point Pleasant Hurricane OK Question Title * 10. Approximately how many times have you visited your branch over the last 3 months? OK Question Title * 11. Approximately how many times have you logged into your mobile banking over the last 3 months? OK Question Title * 12. How do you prefer to interact with businesses? Face-to-face Over Phone Text Online Social Media Direct Mail OK Question Title * 13. Do you research vendors, products, and services? If yes, how do you search for information? I don't research. Online Search Review Websites Ask family/ friends Other OK Question Title * 14. How can we improve your customer experience? (products, services, etc.) OK Question Title * 15. Biggest banking challenges or questions: OK Question Title * 16. Reasons for banking with Farmers Bank:(check all that apply) Loans Checking Savings Community Involvement Social Media Location Advertising Materials Referral OK Question Title * 17. Additional comments: OK DONE