Customer Service Survey

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* 1. What services did you receive from Charles County DSS?

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* 2. Were you treated with respect?

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* 3. If you came into the agency, was the lobby comfortable?

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* 4. What could we do to improve our lobby? (Check all that apply)

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* 5. How long was your wait time?

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* 6. How did you hear about us?

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* 7. Were your needs met?

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* 8. Did we answer your question(s) or address your concern(s)?

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* 9. Were you eligible for the services that you applied for?

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* 10. Did we direct you to additional resources and/or information?

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* 11. Did your caseworker provide you with additional information about community services?

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* 12. Was your caseworker knowledgeable about the program you came in for today?

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* 13. How satisfied are you with the service that you received at Charles County Department of Social Services?

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* 14. How can we serve you better?

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* 15. Please tell us about your experience at Charles County DSS:

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* 16. Name of the caseworker that you met with:

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* 17. What is your client ID or case number:

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* 18. Would you like to be contacted about this survey or your experience while at Charles County DSS?  If so, please provide your name, phone number and/or email address.

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