Quality Assurance & Compliance
Customer Service Survey
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1.
What services did you receive from Charles County DSS?
(Required.)
Child Support
Internal Administration (Finance, HR, Procurement, IT)
Emergency Services (Burial, Utilities, Shelter)
Homeless Services
Family Involvement Meeting
SNAP (Food Stamps)
TDAP
TCA
Foster Care
Medical Assistance
In-Home Services
Child Protective Services
Scheduled Interview
Other (please specify)
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2.
Did your caseworker provide you with additional information about community services?
(Required.)
Yes
No
N/A
*
3.
Were you treated with respect today?
(Required.)
Yes
No
*
4.
How were you served?
(Required.)
Walk-In
By Phone
Other (please specify)
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5.
How long was your wait time?
(Required.)
0 – 20 mins
20 – 30 mins
30 – 60 mins
60+ mins
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6.
Were your needs met?
(Required.)
Yes
No
I am not sure
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7.
Were you approved for the services that you applied for?
(Required.)
Yes
No
N/A
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8.
How satisfied are you with the customer service that you received today?
(Required.)
Very Satisfied
Satisfied
Neither Satisfied Nor Unsatisfied
Dissatisfied
Very Dissatisfied
9.
Was your caseworker knowledgeable about the program you needed today?
Yes
No
N/A
10.
Do you trust that the information that was shared with you was true and accurate?
Yes
No
11.
Did your caseworker provide you with additional information about community services?
Yes
No
N/A
12.
Name of the caseworker that you met with or spoke to:
13.
Please tell us about your experience at Charles County DSS.
14.
How can we serve you better?
15.
Would you like to be contacted about this survey or your experience while at Charles County DSS? If so, please provide your name, phone number and/or email address.
