Performance Quality Improvement Customer Service Survey Question Title * 1. What services did you receive from Charles County DSS? Child Support Family & Children's Services Homeless Services Domestic Violence Child Protective Services Purchase of Care/ Child Care Subsidy Prescription Assistance Emergency Assistance (Utilities) Emergency Assistance (Burial) Temporary Cash Assistance (TCA) Medical Assistance Food Stamps (SNAP) Long-Term Care TDAP (No Dependents) Question Title * 2. Did you have an appointment? Yes No N/A You may provide the individual's name below: Question Title * 3. How long was your wait time? 0 – 15 mins 15 mins – 1 hour 1 hour – 3 hours 3 hours – 5 hours 5 hours – 8 hours Question Title * 4. Were you greeted in a friendly and courteous manner? Yes No Question Title * 5. Did we answer your question(s) or address your concern(s)? Yes No Question Title * 6. Did we direct you to additional resources and/or information? Yes No N/A Question Title * 7. Do you trust that the information that was shared with you is true and accurate? Yes No If "no", why not? Question Title * 8. Please tell us about your experience at Charles County DSS: Question Title * 9. Would you like to be contacted about this survey or your experience while at Charles County DSS? If so, please provide your name, phone number and/or email address. Done
