M Gilliam 2018 - Stakeholder Survey

The Texas Department of State Health Services (DSHS) is conducting a survey of external partners and stakeholder organizations to determine how well DSHS is doing as an organization to accomplish its mission, and as part of this, how well DSHS is engaging stakeholders.

The DSHS mission is to improve the health, safety, and well-being of Texans through good stewardship of public resources, and a focus on core public health functions. DSHS Strategic Plan (2017-2021) goals are to:
1.   Improve health through prevention and population-health strategies;
2.   Enhance public health responses to disasters and disease outbreaks;
3.   Reduce health problems through public health consumer protection; and
4.   Expand the effective use of health information.

Over the past two years, some DSHS programs and functions have been transferred to the Health and Human Services Commission and other state agencies, streamlining the agency’s focus on public and population health. As we align our responsibilities for this renewed emphasis, we value your input and thank you for sharing your thoughts about our work. We plan to use your feedback to assess our strengths and weaknesses, identify areas for improvement, and inform future initiatives.

This survey should take between 5-10 minutes to complete. The last question is open ended. Please use that space to provide any additional information that is not fully captured in the other questions.

Your responses are confidential unless you voluntarily offer personal or contact information in the comment field. Your responses will be combined with those of others and summarized to protect anonymity.

The survey will remain open until 04/15/18. If you have questions about the survey, please contact Carolyn Bivens at carolyn.bivens@dshs.texas.gov or 512-776-2370.

Question Title

* 1. Which describes your relationship with DSHS? Check all that apply.

Advisory Committee Member

Consumer of services

Contractor/Provider

Elected Officer or Staff

Faith-Based/Community Organization

Health Practitioner

Licensee/Regulated Entity

Local Health Department

Professional Association

State Agency

University/Academia

Other (please specify)

Question Title

* 2. With which area(s) of the agency do you interact? Check all that apply.
A brief description of each division is provided since many of the names and program responsibilities changed with the agency’s transformation and reorganization in September 2017. Additionally, some programs have moved from DSHS to other agencies. Our agency website provides additional information about these changes and the programs remaining at DSHS.

Community Health Improvement – includes maternal and child health initiatives, health screening, disease registries, chronic disease prevention, health promotion, vital events registration, and injury prevention

Laboratory and Infectious Disease Services – includes public health laboratory testing and screening, immunizations, and prevention and control of infectious diseases

Consumer Protection – includes oversight of consumer health goods and services, including food, drugs, radiation, and environmental hazards

Regional and Local Health Operations – includes public health preparedness and response, coordination with local health entities, border health services, and public health regions, and the Texas Center for Infectious Disease

Executive Offices – includes Commissioner, Deputy Commissioner, Finance, Program Operations, Center for Health Statistics, Academic Affairs, Policy & Performance, and External Relations

Not Sure

Question Title

* 3. Looking back over the past two years, describe your confidence in DSHS to improve the health, safety, and well-being of Texans.

Consistently high confidence

Increasing confidence

No change in confidence level

Declining confidence

Consistently low confidence

Question Title

* 4. How do you rate how well DSHS performs the following functions?

	Very Good	Good	Neutral	Fair	Poor	Don't Know
Implements programs and policies to improve health outcomes	Implements programs and policies to improve health outcomes Very Good	Implements programs and policies to improve health outcomes Good	Implements programs and policies to improve health outcomes Neutral	Implements programs and policies to improve health outcomes Fair	Implements programs and policies to improve health outcomes Poor	Implements programs and policies to improve health outcomes Don't Know
Uses science and data to drive decision-making and best practices	Uses science and data to drive decision-making and best practices Very Good	Uses science and data to drive decision-making and best practices Good	Uses science and data to drive decision-making and best practices Neutral	Uses science and data to drive decision-making and best practices Fair	Uses science and data to drive decision-making and best practices Poor	Uses science and data to drive decision-making and best practices Don't Know
Responds to disasters and disease threats and outbreaks	Responds to disasters and disease threats and outbreaks Very Good	Responds to disasters and disease threats and outbreaks Good	Responds to disasters and disease threats and outbreaks Neutral	Responds to disasters and disease threats and outbreaks Fair	Responds to disasters and disease threats and outbreaks Poor	Responds to disasters and disease threats and outbreaks Don't Know
Supports local entities in the delivery of essential public health services	Supports local entities in the delivery of essential public health services Very Good	Supports local entities in the delivery of essential public health services Good	Supports local entities in the delivery of essential public health services Neutral	Supports local entities in the delivery of essential public health services Fair	Supports local entities in the delivery of essential public health services Poor	Supports local entities in the delivery of essential public health services Don't Know
Develops standards and ensures compliance to protect consumers	Develops standards and ensures compliance to protect consumers Very Good	Develops standards and ensures compliance to protect consumers Good	Develops standards and ensures compliance to protect consumers Neutral	Develops standards and ensures compliance to protect consumers Fair	Develops standards and ensures compliance to protect consumers Poor	Develops standards and ensures compliance to protect consumers Don't Know
Partners and collaborates with stakeholders	Partners and collaborates with stakeholders Very Good	Partners and collaborates with stakeholders Good	Partners and collaborates with stakeholders Neutral	Partners and collaborates with stakeholders Fair	Partners and collaborates with stakeholders Poor	Partners and collaborates with stakeholders Don't Know

Question Title

* 5. How do you rate the way in which DSHS communicates public health information through the following?

	Very Good	Good	Neutral	Fair	Poor	Don't Know
Internet	Internet Very Good	Internet Good	Internet Neutral	Internet Fair	Internet Poor	Internet Don't Know
Social Media	Social Media Very Good	Social Media Good	Social Media Neutral	Social Media Fair	Social Media Poor	Social Media Don't Know
News Releases	News Releases Very Good	News Releases Good	News Releases Neutral	News Releases Fair	News Releases Poor	News Releases Don't Know
Television and/or Radio Public Service Announcements	Television and/or Radio Public Service Announcements Very Good	Television and/or Radio Public Service Announcements Good	Television and/or Radio Public Service Announcements Neutral	Television and/or Radio Public Service Announcements Fair	Television and/or Radio Public Service Announcements Poor	Television and/or Radio Public Service Announcements Don't Know
Billboards	Billboards Very Good	Billboards Good	Billboards Neutral	Billboards Fair	Billboards Poor	Billboards Don't Know
Public Meetings	Public Meetings Very Good	Public Meetings Good	Public Meetings Neutral	Public Meetings Fair	Public Meetings Poor	Public Meetings Don't Know
Brochures and other printed information	Brochures and other printed information Very Good	Brochures and other printed information Good	Brochures and other printed information Neutral	Brochures and other printed information Fair	Brochures and other printed information Poor	Brochures and other printed information Don't Know

Question Title

* 6. What is your impression of DSHS based on interactions with staff?

	Strongly Agree	Agree	Neither Agree or Disagree	Disagree	Strong Disagree	Don't Know
Respectful	Respectful Strongly Agree	Respectful Agree	Respectful Neither Agree or Disagree	Respectful Disagree	Respectful Strong Disagree	Respectful Don't Know
Knowledgeable	Knowledgeable Strongly Agree	Knowledgeable Agree	Knowledgeable Neither Agree or Disagree	Knowledgeable Disagree	Knowledgeable Strong Disagree	Knowledgeable Don't Know
Responsive	Responsive Strongly Agree	Responsive Agree	Responsive Neither Agree or Disagree	Responsive Disagree	Responsive Strong Disagree	Responsive Don't Know
Collaborative	Collaborative Strongly Agree	Collaborative Agree	Collaborative Neither Agree or Disagree	Collaborative Disagree	Collaborative Strong Disagree	Collaborative Don't Know
Honest	Honest Strongly Agree	Honest Agree	Honest Neither Agree or Disagree	Honest Disagree	Honest Strong Disagree	Honest Don't Know
Reliable	Reliable Strongly Agree	Reliable Agree	Reliable Neither Agree or Disagree	Reliable Disagree	Reliable Strong Disagree	Reliable Don't Know
Accessible	Accessible Strongly Agree	Accessible Agree	Accessible Neither Agree or Disagree	Accessible Disagree	Accessible Strong Disagree	Accessible Don't Know

Question Title

* 7. How do you rate DSHS’ performance in the following roles related to public health?

	Very Good	Good	Neutral	Fair	Poor	Don't Know
Leads in establishing health priorities for the state	Leads in establishing health priorities for the state Very Good	Leads in establishing health priorities for the state Good	Leads in establishing health priorities for the state Neutral	Leads in establishing health priorities for the state Fair	Leads in establishing health priorities for the state Poor	Leads in establishing health priorities for the state Don't Know
Convenes partners to address public health issues	Convenes partners to address public health issues Very Good	Convenes partners to address public health issues Good	Convenes partners to address public health issues Neutral	Convenes partners to address public health issues Fair	Convenes partners to address public health issues Poor	Convenes partners to address public health issues Don't Know
Provides public health programs and services	Provides public health programs and services Very Good	Provides public health programs and services Good	Provides public health programs and services Neutral	Provides public health programs and services Fair	Provides public health programs and services Poor	Provides public health programs and services Don't Know
Disseminates data to inform public health decision-making	Disseminates data to inform public health decision-making Very Good	Disseminates data to inform public health decision-making Good	Disseminates data to inform public health decision-making Neutral	Disseminates data to inform public health decision-making Fair	Disseminates data to inform public health decision-making Poor	Disseminates data to inform public health decision-making Don't Know

Question Title

* 8. Over the last two years, how has DSHS’ performance changed in the following roles related to public health?

	Much Better	Somewhat Better	About the Same	Somewhat Worse	Much Worse	Don't Know
Leads in establishing health priorities for the state	Leads in establishing health priorities for the state Much Better	Leads in establishing health priorities for the state Somewhat Better	Leads in establishing health priorities for the state About the Same	Leads in establishing health priorities for the state Somewhat Worse	Leads in establishing health priorities for the state Much Worse	Leads in establishing health priorities for the state Don't Know
Convenes partners to address public health issues	Convenes partners to address public health issues Much Better	Convenes partners to address public health issues Somewhat Better	Convenes partners to address public health issues About the Same	Convenes partners to address public health issues Somewhat Worse	Convenes partners to address public health issues Much Worse	Convenes partners to address public health issues Don't Know
Provides public health programs and services	Provides public health programs and services Much Better	Provides public health programs and services Somewhat Better	Provides public health programs and services About the Same	Provides public health programs and services Somewhat Worse	Provides public health programs and services Much Worse	Provides public health programs and services Don't Know
Disseminates data to inform public health decision-making	Disseminates data to inform public health decision-making Much Better	Disseminates data to inform public health decision-making Somewhat Better	Disseminates data to inform public health decision-making About the Same	Disseminates data to inform public health decision-making Somewhat Worse	Disseminates data to inform public health decision-making Much Worse	Disseminates data to inform public health decision-making Don't Know

Question Title

* 9. How would you rate the following when providing input to DSHS on new or revised policies and programs:

	Strongly Agree	Agree	Neither Agree or Disagree	Disagree	Strongly Disagree	Don't Know
I feel DSHS considers my input in decision making.	I feel DSHS considers my input in decision making. Strongly Agree	I feel DSHS considers my input in decision making. Agree	I feel DSHS considers my input in decision making. Neither Agree or Disagree	I feel DSHS considers my input in decision making. Disagree	I feel DSHS considers my input in decision making. Strongly Disagree	I feel DSHS considers my input in decision making. Don't Know
I am able to provide input at the appropriate time in the process.	I am able to provide input at the appropriate time in the process. Strongly Agree	I am able to provide input at the appropriate time in the process. Agree	I am able to provide input at the appropriate time in the process. Neither Agree or Disagree	I am able to provide input at the appropriate time in the process. Disagree	I am able to provide input at the appropriate time in the process. Strongly Disagree	I am able to provide input at the appropriate time in the process. Don't Know
The process for providing input is clearly communicated.	The process for providing input is clearly communicated. Strongly Agree	The process for providing input is clearly communicated. Agree	The process for providing input is clearly communicated. Neither Agree or Disagree	The process for providing input is clearly communicated. Disagree	The process for providing input is clearly communicated. Strongly Disagree	The process for providing input is clearly communicated. Don't Know

Question Title

* 10. What additional information related to your responses to the above questions would you like to provide to help DSHS improve upon its performance and/or relationship with stakeholders?

You will be redirected to the DSHS homepage, if your response is successfully received.

Click the "Submit" button below to submit your feedback.

(02/27/18)