The examination scope consists of the following knowledge, skills, and abilities:
1 - Knowledge of credit and adjustment principles and procedures.
2 - Knowledge of investigation and interviewing techniques.
3 - Knowledge of legal procedure required to enforce payment of accounts.
4 - Knowledge of principles property management, accounting, financial record keeping, and commercial law.
5 - Knowledge of laws governing probate, divorce, annulment, community property, homestead, liens, and conveyance of real property.
6 - Knowledge of Health and Welfare Programs, guardianships, trusts veterans befits, unemployment and disability insurance, fraternal order insurance programs, disability income programs, comprehensive liability insurance and automobile medical reimbursement insurances, Federal Old Age Survivors’ Insurance, workers’ compensation, hospitalization insurance, retirement plans, prepaid medical care plans, health and life insurance contracts, Medicare and Med-Cal insurance, and veterans care benefits, provisions of the Welfare and Institutions Code relating to patients’ benefits and insurance.
7 - Knowledge of basic medical terminology.
8 - Ability to read and write English at a level required for successful job performance.
9 - Ability to apply to specific situation the provisions of the Welfare and Institutions Code relating to patients’ benefits and insurance.
10 - Ability to understand and interpret legal and other documents.
11 - Ability to conduct informal conferences.
12 - Ability to negotiate equitable programs for payment of charges and settlement of claims.
13 - Ability to locate assets, ascertain sources of income, appraise the financial condition of debtors, and make practical appraisals of real property.
14 - Ability to give advice and information to interested persons and agencies and develop and maintain friendly and cooperative relations.
15 - Ability to analyze situations accurately and adopt effective course of action.
16 - Ability to handle extensive correspondence and prepare clear and comprehensive reports.
17 - Ability to communicate effectively.