Help Shape the Future Airline Passenger Experience

This survey is part of a new global research study led by Breaking Travel News, in collaboration with Raven, to inform the creation of a landmark industry report on how Customer Experience (CX) will shape the future airline passenger experience.

It is open to anyone working in the travel industry, from airlines and airports to tour operators, travel tech, hospitality, and beyond who wants to share their views on the future of airline passenger experience.

🔍 What this survey covers:
  • The biggest opportunities and barriers to experience transformation
  • Your views on the technologies, behaviours, and trends shaping the industry
⏱ Estimated time to complete:

5–7 minutes

All responses will remain confidential and used only in aggregated form. You’ll have the option at the end to receive the final report or join an invite-only roundtable.

Let’s build the next era of airline passenger experience - together.

Privacy Notice: By completing this survey, you consent to Raven Worldwide Ltd (on behalf of Breaking Travel News) collecting and processing your job title, email address, and responses for research and reporting purposes. Your answers will be stored securely, reported only in anonymised form unless you consent otherwise, and handled in compliance with applicable privacy laws (including GDPR/CCPA).
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