* 1. This survey is completely anonymous; however, if you do leave your contact information you will be entered into a drawing for a $25 American Express gift card.

* 2. How would you rate your level of satisfaction with our laboratory's overall customer service?

* 3. How would you rate your interactions with our laboratory's employees (Service Reps, Courier's, Office Staff, Billing Department, etc.)?

* 4. How would you rate the your interaction with our laboratory's employees when calling our main office?

* 5. How would you rate your satisfaction toward the accessibility to our Pathologists?

* 6. How would you rate the Turn Around Time for PPS?

* 7. How would you rate your level of satisfaction with our report format?

* 8. Please rate your level of agreement with the following statements:

  Strongly Agree Agree Disagree Strongly Disagree
Over the past year my satisfaction with PPS has increased
I would recommend PPS to others

* 9. Compared to your experience with other laboratory providers, PPS customer service is:

* 10. Please provide any feedback, both positive and negative, so we may better serve you in the future

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