This survey is completely anonymous; however, if you do leave your contact information you will be entered into a drawing for a $25 American Express gift card.

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* 1. This survey is completely anonymous; however, if you do leave your contact information you will be entered into a drawing for a $25 American Express gift card.

How would you rate your level of satisfaction with our laboratory's overall customer service?

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* 2. How would you rate your level of satisfaction with our laboratory's overall customer service?

How would you rate your interactions with our laboratory's employees (Service Reps, Courier's, Office Staff, Billing Department, etc.)?

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* 3. How would you rate your interactions with our laboratory's employees (Service Reps, Courier's, Office Staff, Billing Department, etc.)?

How would you rate the your interaction with our laboratory's employees when calling our main office?

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* 4. How would you rate the your interaction with our laboratory's employees when calling our main office?

How would you rate your satisfaction toward the accessibility to our Pathologists?

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* 5. How would you rate your satisfaction toward the accessibility to our Pathologists?

How would you rate the Turn Around Time for PPS?

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* 6. How would you rate the Turn Around Time for PPS?

How would you rate your level of satisfaction with our report format?

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* 7. How would you rate your level of satisfaction with our report format?

Please rate your level of agreement with the following statements:

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* 8. Please rate your level of agreement with the following statements:

  Strongly Agree Agree Disagree Strongly Disagree
Over the past year my satisfaction with PPS has increased
I would recommend PPS to others
Compared to your experience with other laboratory providers, PPS customer service is:

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* 9. Compared to your experience with other laboratory providers, PPS customer service is:

Please provide any feedback, both positive and negative, so we may better serve you in the future

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* 10. Please provide any feedback, both positive and negative, so we may better serve you in the future

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