Development Review Customer Service Survey

The City of Concord strives to provide you with the most reliable, courteous and efficient customer service possible. We are committed to continually improving your experience. Please take a moment to complete this survey.

* 1. What was the purpose of your contact at the Permit Center (check all that apply)?

* 2. Please indicate which Divisions assisted you in your visit (check all that apply):

* 3. Please indicate how you were welcomed by our reception staff:

  Yes No
I was acknowledged and welcomed upon my arrival
Reception staff assessed my needs and called for appropriate staff to assist me
I received clear information from reception staff

* 4. What was your approximate wait time before being helped by a Division staff member?

* 5. Please rate Division staff's helpfulness (e.g., responsiveness, problem solving, subject knowledge, follow-up):

* 6. Please rate the overall customer service you experienced:

* 7. How could we improve our customer service?

* 8. Would you like a member of our management to contact you for direct feedback?