Tenant Satisfaction Survey Question Title * 1. Which DRNPHC site do you live at? Beatrice Woods Bowmanville Heights Cy Elsey Conant Place Dryden Heights Garrard Heights Gillespie Gardens Highbush Village Maple Glen Apartments Marigold Court Mearns Meadows Old Schoolhouse Apartments Orchard Valley Ormond Place Perry Terrace Reach Gardens St. Andrews Place Wilson Village Woodfarm Manor Question Title * 2. Please indicate your level of satisfaction with the following: Very Poor Poor Good Very Good N/A (not applicable) Cleanliness around site/building Cleanliness around site/building Very Poor Cleanliness around site/building Poor Cleanliness around site/building Good Cleanliness around site/building Very Good Cleanliness around site/building N/A (not applicable) Laundry Facilities Laundry Facilities Very Poor Laundry Facilities Poor Laundry Facilities Good Laundry Facilities Very Good Laundry Facilities N/A (not applicable) Your Unit Your Unit Very Poor Your Unit Poor Your Unit Good Your Unit Very Good Your Unit N/A (not applicable) Condition of the site/building Condition of the site/building Very Poor Condition of the site/building Poor Condition of the site/building Good Condition of the site/building Very Good Condition of the site/building N/A (not applicable) The overall appearance of the building/site The overall appearance of the building/site Very Poor The overall appearance of the building/site Poor The overall appearance of the building/site Good The overall appearance of the building/site Very Good The overall appearance of the building/site N/A (not applicable) Comments Question Title * 3. Please indicate your level of satisfaction you receive from the office staff (tenant placement staff, rent assessment staff, collections, managers, customer service staff) in the following areas: Very Poor Poor Good Very Good N/A (Not Applicable) Courteous, polite Courteous, polite Very Poor Courteous, polite Poor Courteous, polite Good Courteous, polite Very Good Courteous, polite N/A (Not Applicable) responsive to questions responsive to questions Very Poor responsive to questions Poor responsive to questions Good responsive to questions Very Good responsive to questions N/A (Not Applicable) response in a timely manner response in a timely manner Very Poor response in a timely manner Poor response in a timely manner Good response in a timely manner Very Good response in a timely manner N/A (Not Applicable) able to resolve issues able to resolve issues Very Poor able to resolve issues Poor able to resolve issues Good able to resolve issues Very Good able to resolve issues N/A (Not Applicable) Comments Question Title * 4. Please indicate your level of satisfaction with the service you received from site staff (Superintendents, Property Managers, Maintenance Staff) in the following areas: Very Poor Poor Good Very Good N/A (Not Applicable) Courteous, Polite Courteous, Polite Very Poor Courteous, Polite Poor Courteous, Polite Good Courteous, Polite Very Good Courteous, Polite N/A (Not Applicable) Responsive Responsive Very Poor Responsive Poor Responsive Good Responsive Very Good Responsive N/A (Not Applicable) Accessibility (how easy they were to reach) Accessibility (how easy they were to reach) Very Poor Accessibility (how easy they were to reach) Poor Accessibility (how easy they were to reach) Good Accessibility (how easy they were to reach) Very Good Accessibility (how easy they were to reach) N/A (Not Applicable) Able to Resolve issues Able to Resolve issues Very Poor Able to Resolve issues Poor Able to Resolve issues Good Able to Resolve issues Very Good Able to Resolve issues N/A (Not Applicable) Comments Question Title * 5. Have you submitted a Request for Repair in the past 12 months? Yes No Unsure Question Title * 6. If you answered yes to question 5, were the repairs or maintenance issues completed? Yes No Unsure comments Question Title * 7. How long did it take for the item to be repaired? 1-2 days 3-5 days 2-4 weeks 1-2 months 3-6 months 6 months + Other (please specify) Question Title * 8. Please indicate how important the following items are to you at your building/site : Not Important Somewhat Important Important Very Important Newsletters from DRNPHC Newsletters from DRNPHC Not Important Newsletters from DRNPHC Somewhat Important Newsletters from DRNPHC Important Newsletters from DRNPHC Very Important Community Gardens Community Gardens Not Important Community Gardens Somewhat Important Community Gardens Important Community Gardens Very Important Social activities Social activities Not Important Social activities Somewhat Important Social activities Important Social activities Very Important Support Services Support Services Not Important Support Services Somewhat Important Support Services Important Support Services Very Important Children's Activities and Supports Children's Activities and Supports Not Important Children's Activities and Supports Somewhat Important Children's Activities and Supports Important Children's Activities and Supports Very Important Medical Services Medical Services Not Important Medical Services Somewhat Important Medical Services Important Medical Services Very Important Employment Services Employment Services Not Important Employment Services Somewhat Important Employment Services Important Employment Services Very Important Health and Wellness groups Health and Wellness groups Not Important Health and Wellness groups Somewhat Important Health and Wellness groups Important Health and Wellness groups Very Important Other (please specify) Question Title * 9. Would you recommend DRNPHC's housing to a friend or family member? Yes I think so Not at this time NO Comments Question Title * 10. Do you feel safe in your building/site? Yes No Unsure Other (please specify) Question Title * 11. Do you think any of the following are issues at your building/site? Not a Problem Slight Problem Serious Problem Vandalism Vandalism Not a Problem Vandalism Slight Problem Vandalism Serious Problem Graffiti Graffiti Not a Problem Graffiti Slight Problem Graffiti Serious Problem Dogs and cats Dogs and cats Not a Problem Dogs and cats Slight Problem Dogs and cats Serious Problem garbage and litter garbage and litter Not a Problem garbage and litter Slight Problem garbage and litter Serious Problem conflicts with neighbours conflicts with neighbours Not a Problem conflicts with neighbours Slight Problem conflicts with neighbours Serious Problem noise noise Not a Problem noise Slight Problem noise Serious Problem drug issues drug issues Not a Problem drug issues Slight Problem drug issues Serious Problem other crime other crime Not a Problem other crime Slight Problem other crime Serious Problem racism and discrimination racism and discrimination Not a Problem racism and discrimination Slight Problem racism and discrimination Serious Problem Question Title * 12. How do you prefer to receive communication from DRNPHC? (news, new programs, community resources etc) e-mail letters via mail phone call general notices at your building/site website social media (Facebook, Twitter) Other (please specify) Question Title * 13. How old are you? (for demographic purposes only) 16-24 25-36 37-45 46-64 65+ Question Title * 14. Please enter your information for a chance to win one of 2 $25 gift cards to a restaurant. (optional. Information used only for gift card draw purposes) Name Address Address Address Address Done
