State of CX Leadership 2022

About this survey

CMO is delighted to bring to you our second annual State of CX Leadership survey aimed at understanding the changing nature of customer experience leadership.

This annual research program, brought to you by Optimizely, provides a benchmark in terms of CX leadership, shining a light on the evolving responsibility of this position within organisations today, as well as its relationship to marketing and other functions across the business.

Please help us gauge the State of CX Leadership by participating in this important survey and you'll have the opportunity to win a $300 VISA credit voucher.

All participants will receive a courtesy whitepaper PDF of the full report. The survey should take no more than 15 minutes to complete. Responses must be submitted by Friday 23 September 2022.

All individual responses will be kept confidential and answers used in aggregate. To see the full terms and conditions of this survey, please click here.

Thank you for your participation.