Customer Service Survey Treasurer's Team Customer Service Survey Question Title * 1. How did you make contact with the Treasurer's Team? Phone In Person Email Employee Online Question Title * 2. Which Department addressed your need? Accounts Receivable Accounts Payable Budget Compliance Payroll Purchasing Risk Management Office of Assistant Treasurer Treasurer's Office Other (please specify) Question Title * 3. How successful was the Treasurer's Team in addressing your need? Need resolved fully within 7 days of initial contact. Resolution by Treasurer's Department with minimum follow up. Treasurer's department gave adequate support/info to facilitate resolution by another Department/Source. Issue resolved after extensive follow required on my behalf. Issue not resolved after 30 days. If additional follow-up required, please provide brief description and email contact below. Question Title * 4. What is the reason you contacted the Treasurer's Team? Adjustments/corrections required Audit (Financial and/or Inventory) Bid Solicitiation/Contract Administration Customer request for change Discrepancy Information Request Payments/reimbursements Policy/Process Request for forms/reports Vendor Registration Other (please specify) Question Title * 5. Please rank this experience with the Treasurer's Team 1-Lowest 2 3 4 5 - Highest Communication Communication 1-Lowest Communication 2 Communication 3 Communication 4 Communication 5 - Highest Efficiency Efficiency 1-Lowest Efficiency 2 Efficiency 3 Efficiency 4 Efficiency 5 - Highest Problem resolution Problem resolution 1-Lowest Problem resolution 2 Problem resolution 3 Problem resolution 4 Problem resolution 5 - Highest Professionalism Professionalism 1-Lowest Professionalism 2 Professionalism 3 Professionalism 4 Professionalism 5 - Highest Timeliness Timeliness 1-Lowest Timeliness 2 Timeliness 3 Timeliness 4 Timeliness 5 - Highest Question Title * 6. Overall, were you satisfied with the service received from the Treasurer's Team? Extremely satisfied Moderately satisfied Neither satisfied nor dissatisfied Moderately dissatisfied Extremely dissatisfied Please help us understand why you selected the answer above: Question Title * 7. Please share comments and/or email and contact information to help us improve our service. 100% of survey complete. Submit response >>