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Treasurer's Office
Customer Service Survey
1.
How did you make contact with the Treasurer's Office?
Phone
In Person
Email
Employee Online
2.
Which Department addressed your need?
Accounts Receivable
Accounts Payable
Budget
Fiscal Services
IT
Payroll
Purchasing
Treasurer/Assistant Treasurer
Other (please specify)
3.
How successful was the Treasurer's Office in addressing your need?
Need resolved fully within 7 days of initial contact.
Resolution by Treasurer's Department with minimum follow up.
Treasurer's department gave adequate support/info to facilitate resolution by another Department/Source.
Issue resolved after extensive follow required on my behalf.
Issue not resolved after 30 days.
If additional follow-up required, please provide brief description and email contact below.
4.
What is the reason you contacted the Treasurer's Office?
Adjustments/corrections required
Audit (Financial and/or Inventory)
Bid Solicitiation/Contract Administration
Customer request for change
Discrepancy
Information Request
Payments/reimbursements
Policy/Process
Request for forms/reports
SAP Concur
Vendor Registration
Other (please specify)
5.
Please rate your experience with the Treasurer's Office.
1-Lowest
2
3
4
5 - Highest
Professionalism
1-Lowest
2
3
4
5 - Highest
Timeliness
1-Lowest
2
3
4
5 - Highest
Problem resolution
1-Lowest
2
3
4
5 - Highest
Communication
1-Lowest
2
3
4
5 - Highest
Efficiency
1-Lowest
2
3
4
5 - Highest
6.
Overall, were you satisfied with the service received from the Treasurer's Office?
Extremely satisfied
Moderately satisfied
Neither satisfied nor dissatisfied
Moderately dissatisfied
Extremely dissatisfied
Please help us understand why you selected the answer above:
7.
Please share comments and/or email and contact information to help us improve our service.
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