DPSS Management Scorecard Survey

As DPSS employees, we take great pride in servicing the most vulnerable individuals in our communities. Unfortunately, it has become increasingly difficult for us to properly service our communities and provide the customer service they deserve.

Together with our union, we’re surveying all DPSS employees to better understand the barriers to care delivery, and specifically, learn more about 721 member attitudes towards management and what we believe can be improved.

Please take a moment to complete the survey. All responses will be kept confidential, and all data will be reported in aggregate.

When we fight, we win!

**By providing my phone number, I understand that SEIU and its locals and affiliates may use automated calling technologies and/ or text message me on my cellular phone on a periodic basis. SEIU will never charge for text message alerts. Carrier message and data rates may apply to such alerts. To unsubscribe, text STOP at 721721. For info, text HELP at 721721.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Management is approachable and trustworthy.	Management is approachable and trustworthy. Strongly Agree	Management is approachable and trustworthy. Agree	Management is approachable and trustworthy. Neutral	Management is approachable and trustworthy. Disagree	Management is approachable and trustworthy. Strongly Disagree
Management is respectful to myself and my coworkers.	Management is respectful to myself and my coworkers. Strongly Agree	Management is respectful to myself and my coworkers. Agree	Management is respectful to myself and my coworkers. Neutral	Management is respectful to myself and my coworkers. Disagree	Management is respectful to myself and my coworkers. Strongly Disagree
I believe management is committed to working with staff to increase morale on the job, including being open to suggestions from SEIU 721 members.	I believe management is committed to working with staff to increase morale on the job, including being open to suggestions from SEIU 721 members. Strongly Agree	I believe management is committed to working with staff to increase morale on the job, including being open to suggestions from SEIU 721 members. Agree	I believe management is committed to working with staff to increase morale on the job, including being open to suggestions from SEIU 721 members. Neutral	I believe management is committed to working with staff to increase morale on the job, including being open to suggestions from SEIU 721 members. Disagree	I believe management is committed to working with staff to increase morale on the job, including being open to suggestions from SEIU 721 members. Strongly Disagree
In my experience, management is committed to compromising on issues important to staff, including reinstating 4/40 scheduling.	In my experience, management is committed to compromising on issues important to staff, including reinstating 4/40 scheduling. Strongly Agree	In my experience, management is committed to compromising on issues important to staff, including reinstating 4/40 scheduling. Agree	In my experience, management is committed to compromising on issues important to staff, including reinstating 4/40 scheduling. Neutral	In my experience, management is committed to compromising on issues important to staff, including reinstating 4/40 scheduling. Disagree	In my experience, management is committed to compromising on issues important to staff, including reinstating 4/40 scheduling. Strongly Disagree
When I experience a denial due to “operational needs,” I am given a sufficient explanation from management for the decision.	When I experience a denial due to “operational needs,” I am given a sufficient explanation from management for the decision. Strongly Agree	When I experience a denial due to “operational needs,” I am given a sufficient explanation from management for the decision. Agree	When I experience a denial due to “operational needs,” I am given a sufficient explanation from management for the decision. Neutral	When I experience a denial due to “operational needs,” I am given a sufficient explanation from management for the decision. Disagree	When I experience a denial due to “operational needs,” I am given a sufficient explanation from management for the decision. Strongly Disagree
Management encourages and motivates DPSS workers to learn new skills and promote within the department.	Management encourages and motivates DPSS workers to learn new skills and promote within the department. Strongly Agree	Management encourages and motivates DPSS workers to learn new skills and promote within the department. Agree	Management encourages and motivates DPSS workers to learn new skills and promote within the department. Neutral	Management encourages and motivates DPSS workers to learn new skills and promote within the department. Disagree	Management encourages and motivates DPSS workers to learn new skills and promote within the department. Strongly Disagree
I believe management is transparent about “productivity standards.”	I believe management is transparent about “productivity standards.” Strongly Agree	I believe management is transparent about “productivity standards.” Agree	I believe management is transparent about “productivity standards.” Neutral	I believe management is transparent about “productivity standards.” Disagree	I believe management is transparent about “productivity standards.” Strongly Disagree
I feel like management is creating the appropriate environment for me to provide effective and caring service.	I feel like management is creating the appropriate environment for me to provide effective and caring service. Strongly Agree	I feel like management is creating the appropriate environment for me to provide effective and caring service. Agree	I feel like management is creating the appropriate environment for me to provide effective and caring service. Neutral	I feel like management is creating the appropriate environment for me to provide effective and caring service. Disagree	I feel like management is creating the appropriate environment for me to provide effective and caring service. Strongly Disagree
I’m ready to participate in an action, such as Purple Tuesday, unity actions, or marches on the boss to make my voice heard.	I’m ready to participate in an action, such as Purple Tuesday, unity actions, or marches on the boss to make my voice heard. Strongly Agree	I’m ready to participate in an action, such as Purple Tuesday, unity actions, or marches on the boss to make my voice heard. Agree	I’m ready to participate in an action, such as Purple Tuesday, unity actions, or marches on the boss to make my voice heard. Neutral	I’m ready to participate in an action, such as Purple Tuesday, unity actions, or marches on the boss to make my voice heard. Disagree	I’m ready to participate in an action, such as Purple Tuesday, unity actions, or marches on the boss to make my voice heard. Strongly Disagree

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Management is approachable and trustworthy.

Management is approachable and trustworthy. Strongly Agree

Management is approachable and trustworthy. Agree

Management is approachable and trustworthy. Neutral

Management is approachable and trustworthy. Disagree

Management is approachable and trustworthy. Strongly Disagree

Management is respectful to myself and my coworkers.

Management is respectful to myself and my coworkers. Strongly Agree

Management is respectful to myself and my coworkers. Agree

Management is respectful to myself and my coworkers. Neutral

Management is respectful to myself and my coworkers. Disagree

Management is respectful to myself and my coworkers. Strongly Disagree

I believe management is committed to working with staff to increase morale on the job, including being open to suggestions from SEIU 721 members.

I believe management is committed to working with staff to increase morale on the job, including being open to suggestions from SEIU 721 members. Strongly Agree

I believe management is committed to working with staff to increase morale on the job, including being open to suggestions from SEIU 721 members. Agree

I believe management is committed to working with staff to increase morale on the job, including being open to suggestions from SEIU 721 members. Neutral

I believe management is committed to working with staff to increase morale on the job, including being open to suggestions from SEIU 721 members. Disagree

I believe management is committed to working with staff to increase morale on the job, including being open to suggestions from SEIU 721 members. Strongly Disagree

In my experience, management is committed to compromising on issues important to staff, including reinstating 4/40 scheduling.

In my experience, management is committed to compromising on issues important to staff, including reinstating 4/40 scheduling. Strongly Agree

In my experience, management is committed to compromising on issues important to staff, including reinstating 4/40 scheduling. Agree

In my experience, management is committed to compromising on issues important to staff, including reinstating 4/40 scheduling. Neutral

In my experience, management is committed to compromising on issues important to staff, including reinstating 4/40 scheduling. Disagree

In my experience, management is committed to compromising on issues important to staff, including reinstating 4/40 scheduling. Strongly Disagree

When I experience a denial due to “operational needs,” I am given a sufficient explanation from management for the decision.

When I experience a denial due to “operational needs,” I am given a sufficient explanation from management for the decision. Strongly Agree

When I experience a denial due to “operational needs,” I am given a sufficient explanation from management for the decision. Agree

When I experience a denial due to “operational needs,” I am given a sufficient explanation from management for the decision. Neutral

When I experience a denial due to “operational needs,” I am given a sufficient explanation from management for the decision. Disagree

When I experience a denial due to “operational needs,” I am given a sufficient explanation from management for the decision. Strongly Disagree

Management encourages and motivates DPSS workers to learn new skills and promote within the department.

Management encourages and motivates DPSS workers to learn new skills and promote within the department. Strongly Agree

Management encourages and motivates DPSS workers to learn new skills and promote within the department. Agree

Management encourages and motivates DPSS workers to learn new skills and promote within the department. Neutral

Management encourages and motivates DPSS workers to learn new skills and promote within the department. Disagree

Management encourages and motivates DPSS workers to learn new skills and promote within the department. Strongly Disagree

I believe management is transparent about “productivity standards.”

I believe management is transparent about “productivity standards.” Strongly Agree

I believe management is transparent about “productivity standards.” Agree

I believe management is transparent about “productivity standards.” Neutral

I believe management is transparent about “productivity standards.” Disagree

I believe management is transparent about “productivity standards.” Strongly Disagree

I feel like management is creating the appropriate environment for me to provide effective and caring service.

I feel like management is creating the appropriate environment for me to provide effective and caring service. Strongly Agree

I feel like management is creating the appropriate environment for me to provide effective and caring service. Agree

I feel like management is creating the appropriate environment for me to provide effective and caring service. Neutral

I feel like management is creating the appropriate environment for me to provide effective and caring service. Disagree

I feel like management is creating the appropriate environment for me to provide effective and caring service. Strongly Disagree

I’m ready to participate in an action, such as Purple Tuesday, unity actions, or marches on the boss to make my voice heard.

I’m ready to participate in an action, such as Purple Tuesday, unity actions, or marches on the boss to make my voice heard. Strongly Agree

I’m ready to participate in an action, such as Purple Tuesday, unity actions, or marches on the boss to make my voice heard. Agree

I’m ready to participate in an action, such as Purple Tuesday, unity actions, or marches on the boss to make my voice heard. Neutral

I’m ready to participate in an action, such as Purple Tuesday, unity actions, or marches on the boss to make my voice heard. Disagree

I’m ready to participate in an action, such as Purple Tuesday, unity actions, or marches on the boss to make my voice heard. Strongly Disagree

DPSS Management Scorecard

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* 1. First Name

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* 2. Last Name

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* 3. Employee ID #

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* 4. Personal Email

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* 5. Cellphone Number**

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* 6. For the following statements, please indicate your sentiment (strongly agree, agree, neutral, disagree, strongly disagree, or N/A):