AZ DPS Applicant Team Customer Survey

Please complete this short survey to help us improve our service.

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1. Please rate your overall experience during your most recent interaction. (One star is the worst and five stars is the best.) (Required.)

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2. How did you interact with the DPS Applicant Team during your most recent contact?

Phone

Portal Message Center

In-person (DPS Lobby)

Other (please specify)

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3. Was the Applicant Team member you interacted with knowledgeable about your issue?

Yes

Not applicable - I didn't directly interact with anyone.

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4. Did your interaction with the Applicant Team member accomplish your goal?

Yes

Not completely (please explain)

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5. If you used the DPS Services Portal for any part of your transaction, did you encounter any issues using the portal?

I did not use the portal.

I used the portal with no issues.

I had a problem using the portal (please explain)

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6. If you completed the check process, did the length of time it took match your expectation?

It took longer than I expected.

It took about the time I expected.

It took a shorter amount of time than I expected.

Not applicable

Other comment

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7. Is there anything you would like us to know about your experience with the Applicant Team that would help us improve our service? (positive/negative interactions with specific team members, service difficulties, application questions, website questions, etc.)

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8. If you still need additional help with an issue or if you would like us to look further into a problem you had, you have the option of leaving your contact information below or you can email a more detailed question to BureauSurveys@azdps.gov.

AZ DPS Applicant Team Customer Survey

Question Title

1. Please rate your overall experience during your most recent interaction. (One star is the worst and five stars is the best.) (Required.)

Question Title

2. How did you interact with the DPS Applicant Team during your most recent contact?

Question Title

3. Was the Applicant Team member you interacted with knowledgeable about your issue?

Question Title

4. Did your interaction with the Applicant Team member accomplish your goal?

Question Title

5. If you used the DPS Services Portal for any part of your transaction, did you encounter any issues using the portal?

Question Title

6. If you completed the check process, did the length of time it took match your expectation?

Question Title

7. Is there anything you would like us to know about your experience with the Applicant Team that would help us improve our service? (positive/negative interactions with specific team members, service difficulties, application questions, website questions, etc.)

Question Title

8. If you still need additional help with an issue or if you would like us to look further into a problem you had, you have the option of leaving your contact information below or you can email a more detailed question to BureauSurveys@azdps.gov.

Question Title

9. Email address (Optional)

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10. Phone (Optional)

AZ DPS Applicant Team Customer Survey

Question Title

* 1. Please rate your overall experience during your most recent interaction. (One star is the worst and five stars is the best.) (Required.)

Question Title

* 2. How did you interact with the DPS Applicant Team during your most recent contact?

Question Title

* 3. Was the Applicant Team member you interacted with knowledgeable about your issue?

Question Title

* 4. Did your interaction with the Applicant Team member accomplish your goal?

Question Title

* 5. If you used the DPS Services Portal for any part of your transaction, did you encounter any issues using the portal?

Question Title

* 6. If you completed the check process, did the length of time it took match your expectation?

Question Title

* 7. Is there anything you would like us to know about your experience with the Applicant Team that would help us improve our service? (positive/negative interactions with specific team members, service difficulties, application questions, website questions, etc.)

Question Title

* 8. If you still need additional help with an issue or if you would like us to look further into a problem you had, you have the option of leaving your contact information below or you can email a more detailed question to BureauSurveys@azdps.gov.

Question Title

* 9. Email address (Optional)

Question Title

* 10. Phone (Optional)

1. Please rate your overall experience during your most recent interaction. (One star is the worst and five stars is the best.) (Required.)

2. How did you interact with the DPS Applicant Team during your most recent contact?

3. Was the Applicant Team member you interacted with knowledgeable about your issue?

4. Did your interaction with the Applicant Team member accomplish your goal?

5. If you used the DPS Services Portal for any part of your transaction, did you encounter any issues using the portal?

6. If you completed the check process, did the length of time it took match your expectation?

7. Is there anything you would like us to know about your experience with the Applicant Team that would help us improve our service? (positive/negative interactions with specific team members, service difficulties, application questions, website questions, etc.)

8. If you still need additional help with an issue or if you would like us to look further into a problem you had, you have the option of leaving your contact information below or you can email a more detailed question to BureauSurveys@azdps.gov.

9. Email address (Optional)

10. Phone (Optional)