2025-2026 Middle Kentucky Customer Satisfaction - Services/Outcomes

Question Title

* 1. In which county do you live?

Breathitt

Lee

Owsley

Wolfe

Question Title

* 2. You felt comfortable in sharing confidential information with staff.

1 - Poor Services (Needs Immediate Improvement)

2 - Poor to Average (Needs Improvement)

3 - Average

4 - Above Average

5 - Great

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* 3. The area was appropriate for private conversation.

1 - Poor Services (Needs Immediate Improvement)

2 - Poor to Average (Needs Improvement)

3 - Average

4 - Above Average

5 - Great

Question Title

* 4. You felt your information would be kept confidential by staff.

1 - Poor Services (Needs Immediate Improvement)

2 - Poor to Average (Needs Improvement)

3 - Average

4 - Above Average

5 - Great

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* 5. Information given was correct and easily understood.

1 - Poor Services (Needs Immediate Improvement)

2 - Poor to Average (Needs Improvement)

3 - Average

4 - Above Average

5 - Great

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* 6. You received a quick response to your need.

1 - Poor Services (Needs Immediate Improvement)

2 - Poor to Average (Needs Improvement)

3 - Average

4 - Above Average

5 - Great

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* 7. You were given a clear understanding of what was required of you to receive services.

1 - Poor Services (Needs Immediate Improvement)

2 - Poor to Average (Needs Improvement)

3 - Average

4 - Above Average

5 - Great

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* 8. You were informed of other resources available at our agency.

1 - Poor Services (Needs Immediate Improvement)

2 - Poor to Average (Needs Improvement)

3 - Average

4 - Above Average

5 - Great

Question Title

* 9. You received the services/assistance you were seeking.

Yes