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General Rental Experience Survey
Your Rental Experience
* indicates questions requiring an answer to qualify for discount
*
1.
Have you rented from Rug Doctor or BISSELL before your most recent experience?
(Required.)
No
Yes, I rented within the last year
Yes, I rented within 1-2 years ago
Yes, I’ve rented before and it was longer than 3 years ago
*
2.
Overall, how satisfied were you with your recent rental experience?
(Required.)
Not Satisfied
1 star
Somewhat not satisfied
2 stars
Neutral
3 stars
Somewhat satisfied
4 stars
Satisfied
5 stars
*
3.
On a scale of 0 to 10,
How likely is it that you would recommend Rug Doctor by BISSELL to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
*
4.
Based on your recent rental experience, how likely are you to rent in the future?
(Required.)
Definitely Won't
Probably Won't
May or May Not
Probably Will
Definitely Will
Definitely Won't
Probably Won't
May or May Not
Probably Will
Definitely Will
*
5.
What store did you rent from?
(Required.)
Ace Hardware
Albertson's
Big Lots
Dollar General
Food Lion
H-E-B
Home Depot
Ingles
Kroger
Lowe's Home Improvement
Meijer
Menard's
PetSmart
Publix
Safeway
Schnuck's
Walmart
Winn-Dixie
Other (please specify)
*
6.
What machine(s) and/or attachments did you rent (check all that apply)?
(Required.)
Upright Carpet Cleaner
Pro Portable Detailer & Spot Cleaner
Floor Dryer
Upholstery Tool
Outdoor Pressure Washer
Floor Dryer
Other (please specify)
*
7.
How was the cleanliness of the machine you rented?
(Required.)
Very Dirty
Somewhat Dirty
Neutral
Somewhat Clean
Very Clean
Very Dirty
Somewhat Dirty
Neutral
Somewhat Clean
Very Clean
*
8.
Did you experience any machine or tool malfunctions (something wrong or broken)?
(Required.)
Yes
No
