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Mount Farm Surgery - Patient Survey 2025
1.
Please rate how easy it is to get through to the practice on the phone
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
I haven't tried to contact the practice by phone
2.
The practice significantly upgraded and simplified its telephone system in March 2025, and added the option for patients to receive a call back to save them waiting in a call queue. Please rate the new system below.
It's a lot easier and simple to use
It's better than it was before
I haven't noticed any change
It's worse than it was before
It's more complicated and confusing to use than it was before
I haven't used the new telephone system
3.
How satisfied are you with our triage system (ie. when you feel you need to be seen on the same day)?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
I have never used the triage system
4.
Please rate the standard of care you receive from our clinicians
Excellent
Very good
Good
Average
Below average
Poor
5.
Please rate the standard of service you receive from our reception team
Excellent
Very good
Good
Average
Below average
Poor
6.
Please rate the practice website (www.mountfarm.com) in terms of content and ease of navigation
Extremely helpful
Very helpful
Somewhat helpful
Not so helpful
Not at all helpful
I've never used it
7.
If you've used our online consultation software, please rate the ease of use
Very easy to use
Easy to use
Neither easy nor difficult to use
Difficult to use
Very difficult to use
I've never used it
8.
What do you think the practice does well?
9.
What do you think the practice could improve upon?
10.
Thinking about the practice as a whole (including clinical and non-clinical staff), how do you rate our overall quality of service and care?
Excellent
Very good
Good
Average
Below average
Poor
Thank you for taking the time to provide us with your invaluable feedback.